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About the Role

Accenture is seeking a tolling technology leader with deep expertise in electronic toll collection, back-office and roadside systems, multi-lane free-flow (MLFF) technology, interoperability frameworks, and large-scale tolling modernization. This role involves helping agencies and infrastructure operators deploy, integrate, and evolve complex tolling technology platforms while balancing operational performance, financial objectives, customer expectations, regulatory requirements, and cybersecurity considerations. The ideal candidate will have led significant technology portfolios, built executive relationships, developed market growth strategies, and created high-performing delivery organizations. This is a trusted advisor role focused on shaping complex technology opportunities and translating industry challenges into practical, scalable solutions, with a passion for advancing safer, more efficient, and revenue-optimized tolling operations.

Responsibilities

Lead the growth and expansion of Accenture's Smart Mobility Hub tolling technology portfolio across North America, focusing on back-office modernization, roadside systems, and interoperability platforms.
Develop and maintain executive relationships with tolling agencies, transportation authorities, state departments of transportation, concessionaires, and infrastructure operators.
Originate, qualify, shape, and support closure of strategic tolling technology opportunities, including back-office platform replacements, MLFF deployments, interoperability integrations, and end-to-end system modernizations.
Serve as an executive sponsor and delivery advisor for complex modernization programs, providing oversight of outcomes, governance, financial performance, risk, and client satisfaction.
Lead and grow Accenture’s customer service operations technology practice within the tolling portfolio, encompassing contact center platforms, CRM systems, self-service digital channels, workforce management tools, omnichannel customer engagement, and AI-powered service automation.
Shape technology offerings across tolling back-office modernization, roadside and MLFF systems, electronic payment and account management platforms, customer service operations technology, interoperability hubs, revenue assurance, cybersecurity, data analytics, and AI/ML enablement.
Build reusable Smart Mobility Hub technology assets, reference architectures, delivery methods, accelerators, tolling platform solution narratives, and industry credentials.
Collaborate across Strategy & Consulting, Technology, Operations, Industry X, Song, and ecosystem partners to create integrated client solutions.
Lead industry thought leadership through client forums, conferences, associations, publications, and executive roundtables.
Recruit, mentor, and develop tolling technology practitioners, strengthening succession planning and technical industry capability.
Bring disciplined portfolio management, forecasting, and operational governance to pursuits and delivery programs.

Requirements

A minimum of 12 years of experience in tolling technology, electronic toll collection, transportation systems integration, back-office platforms, roadside technology, or a closely related infrastructure technology field.
A minimum of 8 years of experience leading large-scale tolling technology modernization programs, systems integration delivery organizations, technology consulting engagements, or complex multi-vendor implementation programs.
Demonstrated experience managing executive client relationships and engaging with C-suite, agency, authority, or senior public-sector leaders.
Demonstrated experience shaping business opportunities, strategic pursuits, proposals, or market growth initiatives.
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Skills

Electronic toll collection
Back-office systems
Roadside systems
Multi-lane free-flow (MLFF) technology
Interoperability frameworks
Tolling modernization
Technology portfolio management
Executive relationship building
Market growth strategy development
Delivery organization leadership
Customer service operations technology
Contact center platforms
CRM systems
Self-service digital channels
Workforce management tools
Omnichannel customer engagement
AI-powered service automation
Tolling back-office modernization (CSC, violations, collections)
Revenue assurance
Cybersecurity
Data analytics
AI/ML enablement
Smart Mobility Hub technology assets
Reference architectures
Delivery methods
Accelerators
Tolling platform solution narratives
Industry credentials
Portfolio management
Forecasting
Operational governance

Location

California
Colorado
Connecticut
District of Columbia
Illinois
Maine
Maryland
Massachusetts
Minnesota
New York
New Jersey
Ohio
Virginia
Washington

Work Type

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement.

Experience Level

12 years of experience in tolling technology, electronic toll collection, transportation systems integration, back-office platforms, roadside technology, or a closely related infrastructure technology field.
8 years of experience leading large-scale tolling technology modernization programs, systems integration delivery organizations, technology consulting engagements, or complex multi-vendor implementation programs.

Education Level

Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.
Advanced degree or relevant certifications such as PMP, PgMP, SAFe, or equivalent.

Salary/Compensations

California $163,000 to $413,600
Colorado $163,000 to $357,400
Connecticut $163,000 to $357,400
District of Columbia $173,500 to $380,500
Illinois $150,900 to $357,400
Maine $138,800 to $304,400
Maryland $163,000 to $357,400
Massachusetts $163,000 to $380,500
Minnesota $163,000 to $357,400
New York $150,900 to $413,600
New Jersey $173,500 to $413,600
Ohio $150,900 to $330,900
Virginia $150,900 to $380,500
Washington $173,500 to $380,500

Benefits

Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any basis as protected by applicable law.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.