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About the Role
As the guardian of our CRM system, you will ensure HubSpot remains healthy, honest, and trustworthy, enabling every seller and leader to rely on it. This role involves investigating root causes, preventing future issues, measuring system health, and using data to drive improvements and actions.
Responsibilities
- Investigate root causes, not symptoms, and own the resolution of HubSpot failures.
- Prevent future bugs by spotting patterns, hardening implementations, and establishing guardrails.
- Ensure all automations and implementations adhere to guidelines.
- Build dashboards to measure CRM health, track error rates, adoption, and data quality.
- Globalize and clean up reporting, retire unused dashboards, and use data to identify unnoticed problems.
- Create new automations, refine existing ones, debug workflow logic, and maintain a clean, governed, and scalable instance across Europe.
Requirements
- Experience with a CRM (HubSpot ideal, Salesforce or similar welcome).
- Experience with ticketing and SLAs.
- Comfort building automations and reading the logic behind them.
- Ability to investigate, prevent, report, and govern CRM systems.
- Eagerness to learn and improve daily.
- A detective's instinct for finding root causes.
- An owner's mindset, acting proactively on system knowledge.
- Ability to be reactive when needed and proactive by default.
- Data-driven and analytical approach to problem-solving.
- Confidence to challenge requests and ensure the right thing is built.
Skills
- CRM management
- HubSpot
- Salesforce
- Ticketing systems
- Service Level Agreements (SLAs)
- Automation building
- Workflow debugging
- Data analysis
- Reporting
- Governance
- Root cause analysis
- Problem-solving
Location
- Europe
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Teya is building a financial platform for local businesses across Europe, offering simple tools, thoughtful design, and real human support.
- The company aims to change the financial services landscape for local businesses by providing better tools, support, and complexity that doesn't hinder business operations.
- Teya develops its people by providing autonomy and responsibility to challenge the status quo.
- The company's goal is to disrupt payments and revolutionize commerce in Europe by hiring talented individuals.
- Teya believes in moving fast, caring about quality, staying close to the detail, and balancing great performance with genuine hospitality.
Equal Opportunity
- Teya is an equal opportunity employer committed to creating an inclusive environment.
- The company strives for a diverse team where everyone can thrive, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background.
- Teya believes diversity leads to better ideas, stronger outcomes, and a more supportive workplace.
- The company is committed to ensuring a fair and accessible recruitment process and encourages candidates to request reasonable adjustments.