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About the Role
The Data Center Services Technician provides leadership and oversees operational services during shifts, focusing on troubleshooting and resolving issues across the enterprise. This role is responsible for production control, including change management, asset management, and service automation, while maintaining a focus on high-end IT support for Data Center and user systems.
Responsibilities
- Manage Change control forms and process.
- Manage Change Control calendar.
- Ensure changes are well defined, understood, approved and completed.
- Coordinate technical day-to-day team member assignments with the Data Center Services Manager.
- Use independent judgment and reasoning in decision making when faced with unique customer situations.
- Facilitate weekly team meetings.
- Assist with distribution of emergency communications directed to executives and other affected users; coordinate technical teams and provide meaningful updates to management and leaders.
- Assess and interpret information from records and logs to analyze trends and develop appropriate solutions, such as scripts to automate processes.
- Demonstrate strong familiarity with Incident Management procedures.
- Demonstrate strong familiarity with Root Cause Analysis (RCA) process.
- Demonstrate strong familiarity with Project Management Office (PMO) process.
- Assist with team member interviews.
- Provide input for performance evaluations.
- Participate in collaborative team initiatives across other technical teams.
- Provide mentoring and training on an ongoing basis for team members.
- Keep abreast of current technologies and trends through continuing education.
- Participate in after-hours maintenance.
- Perform other duties as assigned.
Requirements
- Experience managing modifications to a data center's physical infrastructure, focusing on minimizing disruptions and ensuring smooth operations.
- Experience with the operational management of a data center's infrastructure, focusing on ensuring optimal performance.
- Ability to run cable, rack and stack, and lift over 40 lbs.
- Expert knowledge and skills in structured cabling installations, including fiber splicing and copper terminations.
- Expert knowledge of physical hardware installations per well-defined installation methods.
- Demonstrates knowledge in structured cabling test instruments.
- General understanding of division 17 and 27 and ASHRAE standards.
- General understanding of Data Center management tools such as Building Automation Systems, Computational Fluid Dynamics Models and CMDB Asset Management Systems.
- Advanced knowledge of CCTV and card access systems.
- Advanced knowledge of KVM remote access systems.
- Acts as a lead project manager/designer for Data Center projects, installs and activities.
- Develops project timelines and milestones with general guidance; communicates with appropriate user base, sets priorities and manages progression of project implementation tasks as assigned.
- Manages inventory, supplies, critical spares and Data Center assets.
- Expert knowledge in automation tools.
- Expert knowledge to create schedule and update automation tasks and assist customers in identifying their automation needs.
- Advanced knowledge of manual file transfers.
- Manage user access to secure FTP sites.
- Manage Change Control meetings (CAB&CCB).
Skills
- Change Control
- Production Control
- Cabling/Rack/Stack
- Troubleshooting
- Server Administration
- IT Support
- Structured Cabling
- Fiber Splicing
- Copper Terminations
- Hardware Installation
- Building Automation Systems
- CMDB Asset Management Systems
- CCTV
- Card Access Systems
- KVM Remote Access Systems
- Project Management
- Inventory Management
- Automation Tools
- Manual File Transfers
- FTP Site Management
- Change Management
- Incident Management
- Root Cause Analysis (RCA)
- Project Management Office (PMO)
Location
- Rochester, NY
Work Type
- Contract to Hire
- Onsite
Experience Level
- Lead
- Expert
- Advanced
Salary/Compensations
- $24.00 - $32.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.