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About the Role
As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Responsibilities
- Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
- Lead and develop security teams by hiring, coaching, and managing officers and supervisors, including payroll, performance, and employee relations.
- Enhance client relationships by serving as the primary point of contact and ensuring high-quality service.
- Handle security incidents and emergencies by responding professionally and coordinating with clients and internal teams.
- Direct compliance and security operational excellence, overseeing training, safety, site operational standards, and inventory management.
Requirements
- High school diploma or equivalent.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- Valid driver's license if driving a company vehicle, or personal vehicle while conducting business.
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
- Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
- Proficiency in web-based applications and computer systems, including Microsoft Office.
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
- Financial acumen to manage staffing levels, minimize non-billed overtime, and manage turnover costs.
- Planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.).
Skills
- Microsoft Office
- Web-based applications
- Computer systems
- Emergency preparedness
- Physical security protocols
- Risk assessments
- Law enforcement coordination
- Conflict resolution
- Communication
- Project management
- Operational excellence
- Financial acumen
- Planning
- Organizing
- Team leadership
- Client relationship building
- CCTV
- Access control
- Badge administration
Work Type
- Full-time
Experience Level
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
- Previous supervisory experience
Education Level
- High school diploma or equivalent
- College degree in Business Administration or a law enforcement-related field (preferred)
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification (preferred)
- Graduate of certified public safety academy (preferred)
Salary/Compensations
- $64,480 per year
Benefits
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
- Eight paid holidays annually, five sick days, and four personal days.
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law.
About the Company
- Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
- While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Equal Opportunity
- Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.