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About the Role
This role is responsible for delivering coordinated, personalized care to patients, going beyond traditional administrative functions to improve operational efficiency and support exceptional care delivery.
Responsibilities
- Provide concierge services for patients, including prescription assistance, interfacing with other offices and hospitals, appointment management, follow-ups, and facilitating patient needs.
- Maintain respectful and responsive email and phone communication with prospective and current patients.
- Greet and assist patients with check-in and check-out processes.
- Schedule physician appointments and send corresponding reminders.
- Coordinate and track outside consults, tests, and imaging studies for patients.
- Obtain prior authorizations for prescriptions and diagnostic companies.
- Upload labs and other outside documentation into the Electronic Medical Record (EMR).
- Answer and triage phone calls.
- Undertake other assigned responsibilities and projects as needed.
Requirements
- Bachelor's Degree preferred, preferably in a science or medically-related field.
- 1 year of experience required, healthcare experience preferred.
- Advanced computer literacy, primarily with Apple computers.
- Tech-savvy comfort working in a paperless environment (EHR enabled).
- Proven track record of providing extraordinary customer service.
- Excellent critical thinking and communication skills.
- Autonomous, responsible, and proactive.
- Exceptional professional poise and sophistication.
- Enthusiastic and passionate about the mission.
- Tenacity to follow through and close the loop on responsibilities.
- Excellent verbal and written communication skills.
- Exceptional ability to multi-task and self-prioritize with efficiency and high productivity.
- Adept with technology applications and services.
Skills
- Concierge services
- Patient communication
- Scheduling
- Billing
- EMR organization
- Operational improvement
- Customer service
- Critical thinking
- Communication
- Multi-tasking
- Prioritization
- Technology applications
Location
- California
- Florida
- New York
Work Type
- Full-time
Experience Level
- 1 year of experience
Education Level
- Bachelor's Degree preferred
Salary/Compensations
- Competitive starting salary commensurate with experience and skills
Benefits
- 401(k) with a match (up to 3% of salary)
- Robust health benefits
- 3 weeks of paid time off
- 10 paid holidays off & 1 floating holiday
About the Company
- Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team.
- Physician-led teams work in concert with Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to members and their families.
- Private Medical is privately held and free from any conflicts of interests.
Equal Opportunity
- At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration.
- It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.