Customer Segment Consultant II at Bank of America | Boston, MA, US | Rezi

Customer Segment Consultant II at Bank of America

Customer Segment Consultant II

Bank of America · Boston, MA, US

Today

Customer Segment Consultant II

Bank of America · Boston, MA, US

21 hours ago
Resume preview

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now
Resume preview

Tailor your resume to this Customer Segment Consultant II role.

Rezi rewrites your resume against Bank of America's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Segment Consultant II posting at Bank of America — free, in seconds.

About the Role

Bank of America is seeking a leader to drive cross-functional initiatives aligned with enterprise strategy. This role involves strategic planning, execution, and oversight, focusing on process transformation, business case development, risk management, and integration across teams. The ideal candidate will influence decisions, manage stakeholders, oversee change management, and deliver outcomes through governance and performance tracking.

Responsibilities

  • Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy.
  • Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
  • Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams.
  • Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability.
  • Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation.

Requirements

  • 3+ years of change management (Program Management Office or Project Management) experience.
  • Strong written and verbal communication skills, including ability to influence and drive consensus.
  • Self starter who can work independently, prioritize deliverables and manage time effectively.
  • Ability to execute comprehensive and robust data analysis.
  • Ability to develop and maintain strong relationships across the organization.
  • Exceptional organization skills, attention to detail and ability to coordinate and manage projects and processes with multiple partners and stakeholders.
  • Highly proficient with Microsoft PowerPoint, Excel and Office applications.
  • Comfortable working in a fast-paced, collaborative environment.

Skills

  • Attention to Detail
  • Change Management
  • Oral Communications
  • Process Management
  • Risk Management
  • Collaboration
  • Customer and Client Focus
  • Decision Making
  • Problem Solving
  • Result Orientation
  • Business Analytics
  • Process Design
  • Process Simplification
  • Recording/Organizing Information
  • Written Communications

Location

  • US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
  • US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)
  • US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Work Type

  • Onsite
  • Full-time

Education Level

  • High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

  • $108,000.00 - $163,800.00 annualized salary

Benefits

  • Discretionary incentive eligible
  • Eligible to participate in the annual discretionary plan.
  • Eligible for an annual discretionary award based on individual performance, line of business performance, and overall company success.
  • Benefits eligible
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support for employees

About the Company

  • At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
  • We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
  • We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
  • We value the unique perspectives individuals bring from all backgrounds and career paths.
  • Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
  • At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.