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About the Role
The Admissions Advisor provides front-line support for the Office of the Registrar, focusing on expert advice and assistance regarding Admissions-related questions and processes for full- and part-time students. This role requires a broad knowledge of programs, academic policies, and Humber services, and may involve handling confidential information and communicating with various stakeholders.
Responsibilities
- Provide expert advice and assistance regarding Admissions-related questions and processes.
- Provide general knowledge assistance in other areas as required.
- Retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Colleges and Universities (MCU) policies and procedures, and Humber services.
- Deal with sensitive and highly confidential information.
- Communicate directly with prospective students, applicants, guidance counsellors, parents, faculty, administrators, and other authorized third-parties.
Requirements
- Demonstrate use of initiative in both planning of work and in taking a pro-active approach to addressing customer concerns.
- Possess practical experience in a complex service environment.
- Demonstrate organizational skills and the ability to handle multiple tasks, frequent interruptions, fluctuating volumes, and ongoing deadlines.
- Ability to work well under pressure while demonstrating confidence and good judgement.
- Ability to remain calm when dealing with difficult people or situations.
Skills
- Excellent interpersonal skills
- Excellent listening skills
- Excellent customer service skills
- Excellent oral communication skills
- Excellent written communication skills
- Ability to explain complex policies and procedures effectively
- Strong computer skills
- Knowledge of e-mail software
- Knowledge of Microsoft Office Suite specifically in Excel
- Experience working in a post-secondary environment is an asset
- Experience working with Salesforce is an asset
- Experience working with Banner is an asset
Location
- North Campus
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- A minimum of two (2) years of related experience.
Education Level
- Two (2) Year diploma or equivalent within the field of Public Relations, Accounting, or Business.
Salary/Compensations
- $32.74 - $37.78 per hour
Benefits
- An opportunity to have an impact with a post-secondary institution.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks and the opportunity to work within a highly supportive team.
About the Company
- Humber is a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for students.
- Humber is co-constructing a new model of polytechnic education for Ontario, Canada, and the world.
- Humber is committed to ensuring it offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for industries and communities.
- The Office of the Registrar supports and celebrates student success.
- The Office of the Registrar provides students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes.
- The Office of the Registrar is a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.
Equal Opportunity
- Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city.
- We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
- Humber supports employment equity.
- Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply.
- Humber’s diverse workplace also supports Francophone workers and young workers.
- Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
- All forms of discrimination and harassment are prohibited.
- All employees and applicants have the right to work in an environment that is free from discrimination and harassment.