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About the Role
As Director of Agency Operations, you will play a pivotal leadership role in shaping how ICF Next delivers its most complex and strategically important client programmes. You will drive operational excellence across the agency, strengthen delivery frameworks, improve collaboration and resource utilisation, and help identify new opportunities to leverage AI and technology to improve performance.
Responsibilities
- Lead operational excellence across ICF Next's integrated delivery organisation.
- Drive quality, consistency and efficiency across complex communications, engagement and events programmes.
- Strengthen delivery frameworks, governance and ways of working across multiple teams.
- Partner with senior leaders to manage operational risk and delivery performance.
- Improve collaboration across Events, Outreach, Production and Client Services functions.
- Support effective resource planning, budget management and operational efficiency.
- Identify opportunities to improve delivery through AI, automation and new technologies.
- Help future-proof agency capability through workforce planning, skills development and continuous improvement.
Requirements
- Significant senior leadership experience within an agency, communications, events, consulting or integrated delivery environment.
- Strong operational and commercial acumen, with experience improving efficiency, quality and performance.
- Experience developing scalable operating models, governance frameworks and delivery processes.
- A track record of leading complex, cross-functional programmes and teams.
- The ability to influence senior stakeholders and translate strategy into effective execution.
- A collaborative leadership style and passion for building high-performing teams.
- An interest in innovation, AI and new approaches to improving agency performance.
- Must have the legal right to work in Germany, or be eligible for sponsorship on a case-by-case basis.
- Must be physically located in Germany by Day 1 of employment (or shortly before your start date).
Skills
- AI
- Automation
- Technology
- Workforce planning
- Skills development
- Continuous improvement
Location
- Germany
Work Type
- Full-time
Experience Level
- Senior leadership
About the Company
- ICF Next combines strategic communications, stakeholder engagement, events, digital, creative and behavioural science to help governments, public institutions, NGOs and purpose-led organisations tackle some of society's most complex challenges.
- ICF is a global advisory and technology services provider that combines unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Equal Opportunity
- ICF is committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge.
- The use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.
- If an accommodation is needed that involves the use of AI, candidates are instructed to contact us in advance at candidateaccommodation@icf.com.
- Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.