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About the Role

The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process by ensuring that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly and thoroughly. The IMC plays a central role in protecting patient rights and maintaining a safe hospital environment by reviewing investigations, monitoring remedial action decisions, and providing data analysis that informs performance improvement.

Responsibilities

Provides technical assistance regarding entering data into the assigned data management system.
Gathers incident information, investigates and tracks incidents until they are fully reported and resolved.
Ensures that protective actions are carried out and reevaluated as new information is obtained.
Keeps facility leadership and central office informed of new developments.
Documents every stage of the incident management process from start to conclusion.
Documents the preliminary review of reportable incidents in assigned data management systems, including ANE cases.
Records team recommendations in required databases and in various formats.
Contributes to the development of plans of correction for internal and external reviews, surveys, and investigations.
Participates with the development and revisions of the hospital’s incident management policies.
Reviews and analyzes data related to incidents to ensure accuracy and integrity.
Identifies trends and patterns that may contribute to unusual incidents.
Tracks remedial/corrective action plans to reduce the risk of recurrence.
Generates root cause analyses of incident contributing factors, sentinel event reviews, and management-initiated investigational reviews.
Actively participates and/or serves in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.
Assists with developing and updating hospital policies related to incident management.
Collaborates with external investigators and internal staff.
Helps ensure reporting requirements are met.

Requirements

Bachelor's degree from an accredited college or university; major in social work, sociology, psychology, or nursing.
Four (4) years in one or more of the following fields: Social Work, Sociology, Psychology or nursing.
Three (3) years’ experience working in a psychiatric healthcare setting.
Must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks.
Males between the ages of 18-25 must be registered with the Selective Service.
Must be at least 18 years of age to be considered for employment at a state-operated facility.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required.
Applicants selected for hire may be required to pass background and other due diligence checks.

Skills

Knowledge of investigative principles, techniques, and procedures.
Knowledge of the laws governing the activities regulated by the agency.
General knowledge of criminal procedures, practices, and rules of evidence.
Skill in interviewing victims, witnesses and potential individuals causing harm, injury and or damage to persons or property.
Ability to gather, assemble, correlate, and analyze facts.
Ability to devise solutions to problems.
Ability to develop and evaluate policies and procedures.
Ability to prepare reports.
Ability to communicate effectively.
Able to produce written documents and data analysis reports using Microsoft Office programs.
Ability to accurately and clearly interpret/develop pertinent policies/procedures and technical reports.
Ability to establish and maintain effective working relationships with staff, individuals, parents, members of the community-at-large, outside state and local investigation agencies or others in work context.
Ability to organize, coordinate and delegate routine and complex tasks and supervise the work of others.
Ability to develop monitoring systems, collect and analyze information, and make cost effective recommendations.
Ability to make effective decisions during unusual incidents/crises.
Ability to analyze results and document recommended actions.
Ability to train other staff on investigative techniques.
Ability to demonstrate commitment to facility mission and workplace/service values.

Location

Austin State Hospital
AUSTIN

Work Type

Full time
Regular

Experience Level

Three (3) years’ experience working in a psychiatric healthcare setting.

Education Level

Bachelor's degree
Licensed vocational nurse (LVN)
Registered nurse (RN)
Licensed Master Social Worker
Licensed Clinical Social Worker

Salary/Compensations

$6,000.00 - $7,253.83 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need.
HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers.
Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission.
They provide state-of-the-art treatment that is recovery-oriented and science-based.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.