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About the Role
Operations Support is the central point of contact for all Field Service administration requests. The Operations Support Administrator is responsible for resolving internal and external requests as well as meeting customer satisfaction and continuous service delivery demands. The Operations Support Administrator reports to the regional Head of Field Service, working cross-departmentally offering support to the Projects team during periods of holiday, sickness and where the demand on the projects team exceeds capability.
Responsibilities
- Processing of calibration certificates and configuration files for enforcement systems.
- Management of calibration master spreadsheet and tracker board throughout all status changes.
- Processing of compensation events on master spreadsheet and associated documentation.
- File management and analysis of subcontractor costs.
- Raising purchase orders and tracking approvals with regional Head of Field Team.
- Booking of road space and traffic management applications for calibrations and maintenance.
- Liaison and first point of contact with internal teams and subcontractors.
- Monitoring progress of operations support requests and chasing outstanding actions.
- Identify and escalate situations requiring immediate attention.
- Creation of annual Maintenance Reports.
- Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and/or customers.
- Accurate recording of time and management of incidents within Service Management Tool.
- Documentation of Operations Support policies and procedures.
- Ensuring all files and documentation meet requirements and deadlines are met.
Requirements
- Strong written and verbal communication skills.
- Keen eye for detail.
- Ability to problem-solve in a high-paced environment.
- Ability to deliver against time and budget.
- Project management experience and/or project management training.
- Ability to work independently.
- Ability to work to tight timescales.
- Ability to manage multiple tasks and prioritise effectively.
- Ability to build positive relationships.
- Ability to communicate effectively.
- Ability to work alongside multiple departments towards a shared goal.
- Highly motivated individuals with a passion for delivering a quality service.
- Willingness to continuously help improve the way we work.
- Focus on serving clients’ needs and delivering a quality service.
Skills
- English language
- Communication skills
- Problem-solving
- Time management
- Prioritization
- Relationship building
- Attention to detail
Location
- Farnborough
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Project management training
Benefits
- 27 Days Annual Leave + Bank Holidays
- Private Healthcare
- Profit Share Scheme
- Annual Leave Purchase
- Enhanced Maternity & Paternity
- 6% Employer Pension Contribution
- CSR Day
- Benefits Hub
- C2W
- Electric Vehicle Charging Points
- Income Protection
- On-site Showers
- Death in Service
- Free Parking
- Summer & Christmas Social Events