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About the Role
As a Customer Assistant in a John Lewis shop, you will ensure our difference is felt through outstanding customer service and by highlighting first-class in-store experiences. You will also maintain exceptional shop standards through displays, stock availability, and general cleanliness, aiming to build customer loyalty.
Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using product knowledge and sales training to drive sales and increase profits.
- Proactively acknowledging customers, understanding their needs, and resolving queries.
- Working flexibly across the shop to support the wider team, including till support, stock replenishment, price ticketing, and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Supporting accurate stock counts to protect profits.
Requirements
- Basic IT literacy.
- Strong communication skills.
Skills
- Customer service
- Sales
- Product knowledge
- Stock management
- Merchandising
- Product displays
Location
- Kingston (John Lewis & Partners), Wood Street, London, Surrey, KT1 1TE
Work Type
- Temporary
- Full-time
- Varied hours
Experience Level
- Partnership Level 10
Salary/Compensations
- £14.55 (£14.80 After 90 days)
- £3.75 per hour Night Premium for hours worked between 22:00 - 06:00
Benefits
- Flexible working
- Flexible or compressed hours
- Job sharing
- Shorter hour contracts
About the Company
- We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
- We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
- We’re ruthlessly focused on being brilliant at retail, continuing to innovate, adapt and diversify.
- As Partners we all share the responsibility of ownership and in its rewards.
- We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
- We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
- Growing ourselves individually, and as a collective.
Equal Opportunity
- Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- Financial probity checks may also be required for some of our roles.
- We want all of our Partners to have a good work-life balance and we support flexible working.