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About the Role
As Manager of the Member Education Consultant (MEC) team, you will lead a subset of communication consultants and manage your own portfolio of large national clients. This role offers a unique opportunity for a strategic leader focused on client engagement and team development, shaping the member experience for significant Canadian retirement plans and coaching a high-performing team. Reporting to the Director of Financial Education, you will be instrumental in enhancing member experience and driving plan engagement through a combination of hands-on client management and team leadership.
Responsibilities
- Act as a player/coach: manage client relationships while providing guidance, mentorship, and performance management for communication consultants.
- Foster a culture of collaboration, innovation, and accountability within the team.
- Support career development through coaching, feedback, and skill-building initiatives.
- Partner with leadership to refine best practices and drive continuous improvement.
- Serve as the primary contact for assigned clients, overseeing the member experience from onboarding through engagement.
- Lead strategic discussions with sponsors, analyzing member behavior and recommending education and communication initiatives.
- Support large-case RFPs and shortlist presentations to retain and grow business.
- Develop and execute education strategies and calendars based on data and client objectives.
- Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.
- Ensure consistency and quality across team deliverables.
- Drive project execution for clients and team initiatives, ensuring timelines, resources, and deliverables are met.
- Monitor and report on success metrics for education and communication programs, adjusting strategies as needed.
Requirements
- Strong leadership skills with the ability to inspire and develop a team.
- Exceptional relationship management and communication skills.
- Ability to build trust and influence at all levels—clients, sponsors, and internal teams—while maintaining a strong focus on member experience.
- Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.
- Proven project management experience with the ability to meet tight deadlines and pivot quickly.
- Knowledge of group retirement products.
- RPA designation or willingness to obtain.
- A resourceful, solution-oriented mindset with strong analytical skills.
- Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.
Skills
- Client Engagement
- Team Development
- Coaching
- Influence
- Project Management
- Data Analysis
- Communication Strategy
- Multichannel Communication
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Manager
Education Level
- RPA designation or willingness to obtain
Salary/Compensations
- $92,900.00 CAD - $142,900.00 CAD
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Manulife is an Equal Opportunity Employer.
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.