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About the Role
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. This role provides direction and drives strategic initiatives leveraging Salesforce, analytics, and AI solutions.
Responsibilities
- Lead design, configuration, testing, and deployment of Salesforce, analytics, and AI-enabled solutions.
- Provide business and technical leadership across CRM, automation, and analytics platforms.
- Partner with stakeholders to define requirements and deliverables across the project lifecycle.
- Optimize Salesforce (workflows, integrations, reporting, security) aligned to business strategy.
- Integrate AI capabilities (predictive models, generative AI, automation) into business processes.
- Develop and oversee dashboards, reporting, and analytics to support decision-making.
- Provide technical guidance to enable scalable solution development.
- Analyze requirements and recommend integrated Salesforce, analytics, and AI solutions.
- Ensure delivery through effective planning, execution, testing, validation, and documentation.
- Manage cross-functional relationships.
- Drive data governance, quality, and compliance.
- Support release planning and roadmap development.
- Level 2 support on user requests.
Requirements
- 5–8 years of experience in Salesforce administration, business analysis, project management, and analytics.
- Hands-on Salesforce experience preferred.
- Experience with analytics tools (e.g., Tableau, Power BI, CRM Analytics) and data modeling.
- Familiarity with AI/ML concepts and business applications.
- Operates under general direction; contributes to policy development in AI and data governance.
- Ability to develop and execute strategies across CRM, analytics, and AI.
- Strong leadership and coaching capabilities.
- Excellent communication skills; translates technical concepts into business value.
- Aligns technology solutions with organizational strategy.
- Customer-focused with a strong emphasis on experience improvement.
- Leads complex, cross-functional initiatives.
- Independently plans and executes complex efforts.
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Business analysis
- Salesforce administration
- Advanced analytics
- Emerging AI capabilities
- Enterprise systems
- Data-driven decision-making
- Intelligent automation
- Salesforce
- Analytics
- AI solutions
- Data governance
- Intelligent system adoption
- CRM
- Automation
- Tableau
- Power BI
- CRM Analytics
- Data modeling
- AI/ML concepts
- Leadership
- Coaching
- Communication
- Customer-focused
Experience Level
- 5-8 years
Education Level
- BS Degree or equivalent combination of experience and formal education.
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: