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About the Role

A General Manager is responsible for inspiring the team, ensuring customer success, and growing the business with integrity. This professional-level sales and management role requires expertise in store and automotive systems, parts knowledge, and the ability to troubleshoot and assist DIY customers. The role involves developing and maintaining professional customer relationships, achieving financial targets, and upholding service and appearance standards. This is an exempt position requiring a minimum of 50-55 hours per week, with an average schedule of 5-6 days a week, 11-hour shifts including rotating nights and weekends.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans.
Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
Ensure execution of all inventory and operational standards.
Coach all Team Members to deliver on Customer expectations (DIY and Professional).
Perform manager on duty responsibilities including team coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
Lead change management initiatives.
Embrace diversity and foster a respectful environment for both Customers and Team Members.
Provide DIY service including battery installation, testing, and wiper installation.
Assist District/Region in other functions upon request.

Requirements

Friendly communication skills.
Ability to locate and stock parts.
Possess safety knowledge and skills.
Ability to become ASE P2 certified or ASE ready equivalent.
Ability to execute and train project and product quality recommendations.
Advanced parts lookup and sourcing skills.
Ability to source from numerous places including special order, FDO, and second source.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
Ability to execute and train inventory systems and store equipment.
Ability to execute and train POS and Parts lookup systems.
Ability to review and analyze P&L statement.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Working knowledge of automotive systems preferred.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management.
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred).
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
Ability to review and analyze business reports, such as profit and loss statement (P&L).
Hold others accountable, inspect work quality, and give feedback in an inspiring way.
Ability to work an assortment of days, evenings, and weekends as needed.
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment.
Successful experience managing profitability; proven financial and business acumen.
Must have a valid driver's license.
Ability to walk or stand predominantly.
Ability to talk and hear.
Ability to use hands and fingers to handle or feel; reach with hands and arms.
Ability to climb or balance.
Ability to stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Skills

Automotive systems knowledge
Parts knowledge
Troubleshooting
Project assistance
Professional Customer relationship management
Sales
Inventory management
Operational standards
Team coaching
Change management
Diversity and inclusion
Battery installation
Wiper installation
ASE P2 certification
Parts lookup
Sourcing parts
Store operational processes
Testing and diagnostic equipment
Inventory systems
Store equipment operation
POS systems
P&L statement analysis
Team member recruitment and development
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Financial calculation
Business report analysis

Location

Onsite

Work Type

Full-time
Exempt

Experience Level

Minimum 50-55 hours per week
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability

Education Level

High school diploma or general education degree (GED)
Bachelor’s degree in business or a related area preferred
ASE certification preferred, but not required

Salary/Compensations

55,900.00 USD - 65,700.00 USD

Benefits

Comprehensive health and wellness benefits program

About the Company

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.