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About the Role
Autodesk Customer Technical Success is seeking an experienced Design & Manufacturing customer advocate to identify systemic customer problems and translate them into clear decisions and measurable outcomes. This role combines customer advocacy and product intelligence, leveraging knowledge of Design & Manufacturing products and workflows with customer insights to drive investment and action.
Responsibilities
- Identify, validate, and prioritize systemic customer pain using various data sources and signals.
- Build a clear understanding of Design & Manufacturing customer workflows and validate customer pain directly with customers and partners.
- Develop decision-ready Reliability Packages combining customer evidence, data, business impact, and strategic context.
- Develop a point of view on potential solution paths, including product or engineering changes, diagnostics, and supportability improvements.
- Connect systemic customer pain to Autodesk and Product strategic priorities for informed investment decisions.
- Drive prioritized issues toward a clear decision and accountable owner, escalating when necessary.
- Structure complex work by aligning stakeholders, clarifying ownership, and ensuring progress on priority issues.
- Build trusted relationships with Design & Manufacturing Product Management and Engineering teams, influencing roadmap and planning discussions.
- Use strategic customer escalations as a source of intelligence for systemic risk and impact.
- Represent the voice of the customer through direct engagement and feedback channels.
- Partner with Support Readiness to translate decisions and resolutions into scalable guidance.
- Follow prioritized issues through the Reliability value chain to evaluate the impact of actions on customer pain.
- Use modern data, analytics, and AI-assisted tools to accelerate signal identification and synthesis.
Requirements
- 5+ years of experience in technical support, technical account management, customer advocacy, product insights, product operations, product management, or a related customer-facing or product-facing discipline.
- Strong hands-on knowledge of Autodesk Fusion, Autodesk Inventor, or comparable professional CAD/CAM software.
- Ability to understand complex Design & Manufacturing workflows, product behavior, and technical customer issues.
- Strong analytical judgment and pattern-recognition skills.
- Ability to synthesize quantitative and qualitative information and make recommendations with incomplete or ambiguous data.
- Experience developing compelling business cases or problem narratives.
- Demonstrated ability to independently structure and lead ambiguous, cross-functional work.
- Ability to align stakeholders and dependencies, and influence Product Management, Engineering, and senior leaders without direct authority.
- Strong written and verbal communication skills, including the ability to simplify complex problems for Product and executive audiences.
- Ability to prioritize a limited number of high-impact issues and maintain focus in a demanding environment.
- Comfort using modern data, analytics, and AI-assisted tools to investigate customer signals.
Skills
- Autodesk Fusion
- Autodesk Inventor
- CAD/CAM software
- Design & Manufacturing workflows
- Analytical judgment
- Pattern recognition
- Data synthesis
- Business case development
- Cross-functional leadership
- Stakeholder alignment
- Influence
- Written communication
- Verbal communication
- Prioritization
- Data analysis
- AI-assisted tools
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years of experience
Salary/Compensations
- $95,000 - $169,400
Benefits
- Health benefits
- Financial benefits
- Time away
- Wellness programs
- Annual cash bonuses
- Stock grants
About the Company
- Autodesk software is used to create buildings, cars, factories, and movies, helping innovators turn ideas into reality.
- Autodesk has a strong culture that guides how employees work, interact with customers and partners, and engage with the world.
- Autodesk offers meaningful work that contributes to building a better world.
Equal Opportunity
- Autodesk is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
- Autodesk also considers for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
- Autodesk is committed to a culture of belonging where everyone can thrive.