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About the Role

The University of Rochester is seeking an individual to provide broad operational oversight and leadership for respective areas and lines of business supported by designated service teams. This role plays a key part in ensuring the organization runs smoothly and effectively, addressing user needs, and delivering technologies that help the community and department achieve strategic goals.

Responsibilities

Provides broad operational oversight and leadership for respective areas and lines of business supported by designated service teams.
Demonstrates excellent leadership, communication, analytical skills, and the ability to work collaboratively with others and adapt to changing circumstances.
Serves as a member of the department leadership team and plays a key role in ensuring the organization runs smoothly and effectively.
Processes, reviews, and initiates operational improvement.
Partners with leaders to set strategic direction for university-wide information strategy, systems, and services, including the development of long-range operational goals and objectives.
Addresses user needs, directs and mentors technical staff, and delivers technologies that help the community and the department achieve strategic goals while balancing available technical and financial resources.
Manages assigned portions of the operating and/or capital budget and manages project budgets when needed.
Leads project activities for the supported Lines of Business and/or Service Level Agreements (SLAs) and leads/participates in contract negotiations for third-party software, services, and solutions.
Leads the design, deployment, and management of the organization’s LAN, WAN, and wireless networks.
Oversees the configuration of routers, switches, firewalls, and other networking equipment.
Ensures network infrastructure is scalable and supports future business growth and technological advancements.
Responds constructively and innovatively to end-user requirements by understanding the business problem, technical requirements, and level of service the user expects.
Establishes metrics for assessing the effectiveness of the program.
Serves as a technical resource to projects, where appropriate.
Develops project plans and resource estimates and directs project resources towards achievement of established deliverables.
Manages, mentors, and develops a team, fostering a collaborative and high-performing work environment.
Sets team goals, conducts performance evaluations, and handles recruitment efforts to build a strong, knowledgeable team.
Allocates resources to projects and ensures efficient team operations.
Ensures continuous network performance monitoring and proactively resolves issues to minimize downtime.
Implements preventive maintenance schedules for all network devices and infrastructure to ensure high availability.
Ensures the network's security by managing firewalls, VPNs, and other security measures to protect against unauthorized access.
Works with the security team to implement and enforce network policies and procedures, ensuring compliance with industry regulations and organizational standards.
Oversees the application of patches and upgrades to network systems.
Provides leadership and coordination for technology projects at the request of the University senior leaders.
Assumes the role of leadership in their absence, exercising direction and supervision of all departmental activities.
Represents respective areas to University officials and external customers in the Director’s absence.
Keeps abreast of trends and technical developments in the field by self-study, participating in job-related seminars, conferences, and courses, and liaising with vendors.
Represents the University in organizations and initiatives at the local, state, and national levels, as appropriate.
Participates in developing long-term network strategies, capacity planning, and budget forecasting for network infrastructure.
Manages vendor relationships and contracts for network hardware, software, and services.
Stays current with emerging technologies and recommends solutions to improve the organization's network.
Participates in on-call rotation and serves as escalation and primary communicator to department leadership and other executives.
Assists the leaders in directing the technical team and coordinates the collection of labor and expense details in the case of emergencies or when a potential insurance claim exists.
Serves as a leader during emergencies, providing leadership and guidance to a larger response team.
Other duties as assigned.

Requirements

Bachelor's degree in related discipline such as Computer Science, Business, Data Science, Engineering, Finance, Instructional Technology and 5 years of related experience required
Master's degree preferred
Equivalent combination of education and experience
3 years of experience in a leadership capacity preferred
Experience working with large enterprise-wide LAN/WAN environments in a university or hospital setting, budgeting, and managing large projects preferred

Skills

Expertise with technology in the respective area required
Experience building programs that deliver long term success required
Ability to learn new technologies quickly required
Strong knowledge of networking protocols, systems, and technologies required
Familiarity with network security principles and technologies required
Excellent verbal and written communications skills required
Ability to translate user needs into solution requirements required
Ability to lead a team to produce valuable results required
Ability to provide on-call support as needed required
Ability to handle multiple tasks at one time and meet required deadlines.
Ability to contribute both individually and provide technical leadership as part of a team required
Ability to interact with all levels of staff, as appropriate, to communicate and process communications from others on technical change required
Ability to present technology in non-technical terms required
Exemplary speaking and presentation skills required
Exceptional customer service skills, including outstanding verbal and written communications and ability to diffuse difficult situation required

Location

1630 Long Pond Rd, Rochester, New York, United States of America, 14626

Work Type

Temporary
Time as Reported / Per Diem
As Scheduled

Experience Level

5 years of related experience
3 years of experience in a leadership capacity preferred

Education Level

Bachelor's degree in related discipline
Master's degree preferred

Salary/Compensations

$46.78 - $70.19

About the Company

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Equal Opportunity

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.