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About the Role

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. This role is commission-based and directly tied to sales volume results.

Responsibilities

Consistently deliver extraordinary service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned

Requirements

Minimum of 4+ years experience in a commission-based luxury sales environment
Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Ability to work a flexible schedule including evenings, weekends and holiday availability
Highly collaborative; working with and through others in a team-oriented environment
Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
Has a strong understanding of current and emerging trends in fashion
Possesses broad range of product knowledge across all merchandise categories in the store
Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

Skills

Sales
Customer Service
Clienteling
Visual Merchandising
Communication
Problem Solving
Health & Safety Compliance
Privacy Compliance
Cyber Security
Social Media Marketing
Fashion Trend Analysis
Product Knowledge

Experience Level

4+ years

Salary/Compensations

$17.95 - $24.00 per hour
Commission-based

Benefits

Competitive total compensation
Generous employee discount
Pension
Health & dental benefits
Tuition assistance
Continuous learning and development
Pension matching
Incentives
Contests

About the Company

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow.
Incredible partnerships with iconic luxury brands.
Commitments to corporate social responsibility.

Equal Opportunity

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
All requests are confidential and used only to meet candidate needs.