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About the Role
The Medical Technical Writer is responsible for developing accurate, comprehensive, and compelling medical and claims documentation that supports patients in obtaining appropriate healthcare services, benefits, and approvals. This role translates complex medical information into clear, well-supported narratives and documentation for claims, durable medical equipment (DME), and Home Health Care (HHC) requests. The Medical Technical Writer plays a critical role in supporting successful claim outcomes by reviewing medical records, identifying relevant conditions and supporting evidence, and ensuring documentation accurately reflects medical necessity. The role also promotes patient confidence and engagement through timely, professional, and compassionate communication with patients, healthcare professionals, and other stakeholders.
Responsibilities
- Prepare high-quality medical documentation: Draft clear, accurate, and persuasive Letters of Medical Necessity (LMNs), medical narratives, claims documentation, and other supporting materials in accordance with applicable requirements and organizational standards.
- Manage a high-volume workload: Effectively prioritize and manage multiple claims and documentation requests while consistently producing approximately 50–60 letters per month and meeting established quality, productivity, and turnaround-time expectations.
- Conduct comprehensive medical record reviews: Review patient records to identify relevant diagnoses, conditions, treatments, functional limitations, and other clinical information that may support HHC, DME, and claim requests.
- Translate clinical information into compelling documentation: Apply knowledge of health sciences and relevant medical literature to develop well-supported documentation that clearly establishes medical necessity and addresses applicable claim or benefit requirements.
- Support successful claim outcomes: Ensure documentation is complete, accurate, and aligned with applicable program requirements to facilitate timely review and approval of claims, HHC services, DME, and other eligible benefits.
- Advocate through accurate documentation: Ensure LMNs and supporting documentation appropriately capture all documented and eligible medical conditions and related needs, supporting the maximum allowable services, hours, and benefits consistent with medical necessity and applicable program guidelines.
- Collaborate with stakeholders: Communicate effectively with patients, healthcare professionals, internal teams, and other stakeholders to obtain necessary information, resolve documentation gaps, and support successful claim progression.
- Promote patient engagement and satisfaction: Provide timely, accurate, professional, and compassionate communication that helps patients understand the documentation process and maintain confidence throughout the claims process.
- Maintain documentation quality and compliance: Ensure all written materials are accurate, professionally presented, appropriately supported by the medical record, and consistent with organizational policies, procedures, and applicable requirements.
Requirements
- Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health, or a related field preferred.
- 1–3 years of experience in a healthcare setting required, preferably in medical writing, clinical documentation, Letters of Medical Necessity, claims administration, healthcare operations, or a related field.
- Experience reviewing medical records and translating clinical information into clear written documentation preferred.
- Familiarity with healthcare benefits, claims processes, or government healthcare programs preferred.
- Knowledge of the Department of Energy Employees Occupational Illness Compensation (DEEOIC) Program is preferred.
- Strong proficiency in Microsoft Office Suite, including Word and Excel.
- Ability to research, interpret, and apply relevant health science literature and clinical information.
- Strong written communication and medical documentation skills.
- Ability to analyze complex medical information and synthesize it into concise, well-organized narratives.
- Strong attention to detail and ability to identify inconsistencies, missing information, and documentation opportunities.
- Patient and customer focus
- Patient advocacy
- Written and verbal communication
- Critical thinking and analytical reasoning
- Problem-solving
- Organization and time management
- Adaptability and accountability
- Collaboration and teamwork
- Empathy and active listening
- Attention to detail
- Professional judgment
- Ability to work effectively in a high-volume environment
Skills
- Microsoft Office Suite
- Word
- Excel
- Medical writing
- Clinical documentation
- Letters of Medical Necessity
- Claims administration
- Healthcare operations
- Medical records review
- Health science literature research
- Medical documentation
- Complex medical information analysis
- Concise narrative synthesis
- Attention to detail
- Healthcare benefits
- Claims processes
- Government healthcare programs
- DEEOIC Program knowledge
Location
- Arizona
- Colorado
- Kentucky
- Missouri
- Nevada
- New Mexico
- Tennessee
- Texas
- Utah
Work Type
- Hybrid
Experience Level
- 1-3 years
Education Level
- Bachelor's degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health, or a related field preferred.
Salary/Compensations
- $30 - $32 an hour
Benefits
- Paid company holidays
- Floating holiday
- Birthday holiday
- $100 monthly cellphone reimbursement
- $150 annual lifestyle reimbursement
- Modern Health Mental Wellness Platform
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Appreciation Program
- Office snacks and beverages
- Paid Time Off (PTO) & Sick Leave
- Competitive Benefits Plans
- Company-Paid Short-Term Disability (STD)
- Company-Paid Long-Term Disability (LTD)
- 401(k) Retirement Plan with Company Matching
- Professional Growth Opportunities
- Meaningful Work
About the Company
- Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy.
- With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles.
- As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
- To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals.
- We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
- If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Equal Opportunity
- Giving Home is dedicated to fostering an inclusive and equitable work environment.
- We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.
- Giving Home is an equal opportunity employer.
- We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
- Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.
- Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices.
- We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.