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About the Role
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to support patient care, manage appointment flow, and provide a welcoming experience for patients at our Midtown- W 44th St location. The role involves guiding patients through the out-of-network experience and executing 5-star customer service in a collaborative community environment.
Responsibilities
- Support patient care by making patients feel welcomed and valued.
- Control the flow of appointments.
- Respond to all phone calls and emails within 2 hours and always within 24 hours.
- Guide patients through the out-of-network experience.
- Greet all patients who enter the clinic with a smile.
- Execute 5-star customer service.
- Foster a true community environment for both patients and team members.
- Maintain manual dexterity to manipulate office equipment and make written notations.
- Use a computer keyboard 90% of each workday.
- Communicate effectively over the telephone.
- Read information on a computer screen.
- Sit, stand, walk for extended periods of time.
- Occasionally lift 10 pounds floor to waist.
Requirements
- Previous customer service experience.
- Hospitable, welcoming, and team-oriented.
- Strong communication skills.
- Ability to multi-task.
- Strong attention to detail.
- Willingness to grow.
- Empathy and dedication to clinical excellence.
- Ability to be clear and kind.
- Ability to understand that actions express priorities.
- Passion for the field of hospitality and customer service.
- Self-motivation and willingness to go above and beyond.
- Enjoyment of seeking out opportunities to make an impact daily and connecting with people.
- A proactive, collaborative, team-oriented attitude.
- Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
- Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.
Skills
- Customer service
- Communication
- Multi-tasking
- Attention to detail
- Hospitality
- Teamwork
- Collaboration
Location
- Midtown- W 44th St
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- BA/BS degree preferred
Salary/Compensations
- $18 - $18 an hour
Benefits
- One Medical paid membership
- Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
- Medical, Dental, Vision Benefits
- Commuter FSA Plan
- 401(K) Safe Harbor Match: 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation (total match not to exceed 4% of annual compensation)
- Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
- Pretax savings plans for travel to & from work
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans
- Gym membership discounts with Blink & Crunch Fitness
- Company Events - Annual Summer Picnic and Holiday Awards Celebration
About the Company
- Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience.
- Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
- Spear has been honored by top medical, academic, and business communities, including being named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT.
- Spear received the Columbia Award for Leadership in Clinical Education.
- Spear served as official therapists to Olympic teams and Broadway shows.
- Spear has been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more.