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About the Role
Cogir Senior Living is seeking an Executive Director with strong operations leadership experience in hospitality to oversee the general management of their retirement residence and deliver a superior "More Living" experience to residents. The role involves leading a team, managing operations, driving sales, ensuring financial performance, and advocating for customer service.
Responsibilities
- Oversee general management of the retirement residence.
- Lead a high-performing team, fostering a culture of excellence, collaboration, and continuous development.
- Recruit, train, and mentor staff to ensure exceptional service and resident care.
- Manage all department operations efficiently.
- Ensure smooth functioning and strict compliance with collective agreements.
- Optimize fiscal resource allocation.
- Implement and maintain policies to uphold industry standards and regulations.
- Achieve financial targets with maximum operational efficiency.
- Create a focus on sales and occupancy, ensuring the team meets and exceeds occupancy targets.
- Actively promote the residence within the local market.
- Set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit.
- Build strong relationships with employees, residents, and their families.
- Foster open communication and continuous improvement.
- Seek feedback from stakeholders to identify areas for enhancement and implement strategies.
- Maintain positive relationships with regional teams, external vendors, and regulatory bodies.
Requirements
- Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry.
- Experience managing a multidisciplinary team in a unionized environment.
- Ability to work flexible hours (evenings and weekends as required).
- Strong understanding of business planning and processes.
- Proven track record of achieving marketing, sales, and financial goals.
- Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.
Skills
- Self-starter with the ability to facilitate change
- Strong leadership and management abilities
- Excellent organizational and problem-solving skills
- Proficiency in strategic planning and decision-making
- Comprehensive understanding of operational processes
- Effective communication and interpersonal skills
- Financial acumen and budget management expertise
- Experience in optimizing operational efficiency
- Ability to foster a culture of collaboration and excellence
- Knowledge of industry regulations and standards
- Proven track record in achieving operational goals
Location
- National
Work Type
- Full-time
Experience Level
- 5+ years management experience
Salary/Compensations
- $95,000-$110,000
Benefits
- Competitive Compensation Package
- Eligibility for short term incentive plan
- Opportunity for annual merit increases
- Comprehensive four-week onboarding program
- Coaching and mentoring from Regional and National teams
- Dedicated support staff and resources (administrative, operational, Legal, Finance)
- Flexible benefits plan (medical coverage, health and dental benefits)
- Employee Assistance Program (EAP)
- RRSP matching program
- Four weeks of vacation per year
- Additional sick and personal days
- Rewards and Recognition programs (service awards, celebration stations)
- Career Growth Opportunities (regional and national positions)
About the Company
- Cogir Senior Living manages retirement residences across the country, offering independent living, assisted living, and memory care.
- For over 25 years, Cogir has been dedicated to the happiness of retirees.
- Core values: Human Focus – Creativity - Excellence.
- Cogir invests in its leaders, recognizing that "people are the heart of our business."
Equal Opportunity
- Encourages applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
- Cogir is committed to ensuring that all employment practices are inclusive.
- Cogir is committed to providing and arranging accommodation for candidates upon request.