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About the Role
The Outreach Coordinator manages and supervises street outreach teams, ensuring staff deployment, triaging urgent requests, and prioritizing situations. This role utilizes Harm Reduction and Housing First approaches to engage individuals, determine needs, and identify placement options. The Coordinator creates shift schedules for continuous coverage and ensures compliance with data entry requirements.
Responsibilities
- Successful oversight and performance management of street outreach teams including Housing Advocates and a Team Leader II.
- Provide regular, structured supervision meetings for direct reports.
- Implement supervisory strategies and systems of accountability.
- Create and implement shift schedules that ensure teams are deployed at all times; find coverage for callouts, vacations, and vacancies.
- Ensure canvassing incorporates feedback from the team, community, DHS, historical 311 data, etc.
- Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice.
- Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met.
- Ensure documentation, reporting, and referrals are accurately completed on time and in compliance with DHS and Breaking Ground requirements.
- Provide support and guidance to staff in managing difficult situations and successfully de-escalating conflict.
- Oversee and participate in Code Blue/Red Alerts, providing clinical leadership to the teams when they encounter challenging situations.
- Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time.
- Serve as a liaison with community partners, intergovernmental stakeholders, DHS staff and other community stakeholders to respond to emergent concerns, including 311 calls and encampment engagement.
- Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc.
- Attend onsite meetings with community partners.
- Provide on call coverage as needed for the program.
- Perform other duties as assigned.
Requirements
- NYS Licensed Masters Social Worker (LMSW) required.
- Minimum 3 years supervisory experience required.
- Obtain 9.58 credentialing within first 3 months of hire required.
- Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems.
- Experience with crisis intervention, including, risk assessments and incident management.
- Excellent communication skills (verbally and written) and ability to work with diverse population.
- Superb collaborative skills; ability to work successfully with a wide range of internal and external stakeholders.
- Detailed oriented and can manage team tasks.
- Excellent scheduling skills.
- Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment.
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams.
Skills
- Harm Reduction
- Housing First
- Crisis Intervention
- Risk Assessments
- Incident Management
- Communication
- Collaboration
- Scheduling
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Motivational Interviewing
- Trauma-informed care
Location
- New York City
Work Type
- Evening shift
- 35-hour work week
- On-call responsibilities
Experience Level
- 3 years supervisory experience
Education Level
- NYS Licensed Masters Social Worker (LMSW)
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
- Through our Street to Outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
- Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year.
- The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.
Equal Opportunity
- EOE/M/F/Vet/Disabled