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About the Role
We have an exciting opportunity for an ambitious and self-motivated Trade Manager to join our Trade and Retails team to drive our business in the UK market. You will be responsible for growing our existing customer base in London and surrounding cities, managing a small team of consultants, and delivering against financial targets. This is a client-facing 360 role with a great amount of autonomy, requiring a proactive approach to customer growth and creative problem-solving.
Responsibilities
- Manage a sales team to actively build, maintain, and grow relationships with existing and new Soho Home Trade clients in London and the wider EU territory.
- Manage day-to-day sales of direct reports, including pipeline management, relationship building, and conversion strategy.
- Responsible for acquisition to the Soho Home Trade network, specifically in the Tier 1/high spenders cohort.
- Find and onboard new customers through business development.
- Create localized industry awareness within external industry groups, centering the Soho Home Trade network.
- Develop and partner with industry leaders.
- Provide expertise, guidance, and elevated service to clients using Soho Home for interior design projects, including pricing, lead times, and product availability.
- Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce benefits and services, and identify sales opportunities.
- Guide new users through their first purchase, ensuring a positive and smooth experience.
- Attend relevant industry events, trade shows, showroom events, and industry networking functions.
- Own each touchpoint of the client experience from initial contact, creating quotes, through order management, logistics, delivery, and installation.
- Conduct meetings/presentations with trade professionals on new product lines, materials, and design.
- Collaborate with design teams to solve complex design challenges and offer creative solutions.
- Report and provide feedback to the leadership team.
Requirements
- Highly organized and self-sufficient with a passion for building and developing the trade business.
- 5-6 years of experience as a trade account manager or client management within the design or retail industry.
- Good understanding of the UK’s design market.
- Proficient user of Microsoft Office Suite.
- Experience in using Salesforce or other CRM systems.
- Excellent written and verbal communication skills.
- Passionate about people and maintaining relationships.
- Results-oriented.
- Ability to travel.
- Fluent German communication skills (spoken and written).
Skills
- Sales
- Client Relationship Management
- Business Development
- Pipeline Management
- Customer Retention
- Team Management
- Interior Design Knowledge
- Product Knowledge
- Microsoft Office Suite
- CRM Systems (e.g., Salesforce)
- Communication Skills
- Presentation Skills
- Negotiation Skills
- Problem-Solving
- Organizational Skills
Location
- London, UK
- Remote (1 day/week)
Work Type
- Hybrid
- Full-time
Experience Level
- 5-6 years experience
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training for technical and managerial skills
- Discounts at Soho House globally, Soho Home, and Cowshed
- Annual Every House Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- 3 paid days per year to support a charity of choice
- Cookhouse & House Tonic programs (food and drink trainings, events)
- Monthly team events (fitness, cinema, art classes)
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- We offer training to develop the technical and managerial skills necessary to grow your career.