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About the Role

We are looking for an experienced Employee Relations Advisor to join our Employee Relations team. You will partner closely with managers and People Partners, providing specialist advice on complex employee relations matters across our global locations, specifically the UK and EU. This role requires you to use your judgment to help managers navigate difficult situations with clarity, empathy, and confidence, balancing employment law and risk with what is fair and right for Monzo and its people. You will also bring experience of working across different employment landscapes and supporting Employee Relations at a global scale.

Responsibilities

Partner with managers and People Partners on complex, sensitive, and higher-risk ER matters, giving clear, pragmatic advice and helping them reach fair and consistent outcomes.
Adapt advice to different employment landscapes, taking account of local employment law, regulatory requirements, culture, and established practices.
Independently support matters across performance, conduct, grievances, absence, capability, organisational change, and other complex workplace issues.
Coach, advise, and appropriately challenge managers to help them feel confident managing their people, ensuring ownership of decisions stays with the relevant manager.
Support ER colleagues with more complex or ambiguous cases, helping them think through risk, options, and the best way forward.
Coach and mentor less experienced ER colleagues, sharing knowledge and helping them develop their judgement, confidence, and independence.
Support ACAS Early Conciliation, Employment Tribunal claims, and other employment-related disputes, partnering closely with Legal, external counsel, and other teams.
Ensure ER matters are properly documented and managed through case management systems, maintaining high standards of confidentiality, accuracy, and data quality.
Use ER and wider People data to spot trends, themes, and emerging risks, identifying drivers and turning insights into practical recommendations.
Help design, review, and improve People policies, processes, and ER frameworks.
Design and deliver training, knowledge shares, and other interventions to help managers handle people matters confidently and consistently.
Stay informed about developments in employment law, case law, regulation, and ER practice across our global footprint, particularly Spain.
Lead and contribute to ER and wider People Collective projects, taking ownership from idea through to implementation.

Requirements

Experienced Employee Relations specialist with strong practical knowledge of employment law and ER best practice.
Experience supporting ACAS Early Conciliation and/or Employment Tribunal claims.
Confident independently managing complex, sensitive, and higher-risk ER matters.
Experience working in a global or multi-jurisdictional ER environment.
Ability to adapt approach to different local employment laws, regulations, cultures, and employment practices.
Comfortable challenging, influencing, and building trusted relationships with managers and senior stakeholders.
Enjoy coaching and developing others.
Proactive and comfortable with ambiguity; able to spot problems, risks, and opportunities, and take ownership of finding practical solutions.
Highly organised with the ability to manage multiple priorities and complex pieces of work while maintaining strong attention to detail.
Comfortable using data and insights to identify trends, understand ER activity drivers, and spot opportunities for improvement.
Care about creating kind, fair, and respectful people experiences, particularly when navigating difficult or sensitive situations.

Skills

Employment Law
Employee Relations
ACAS Early Conciliation
Employment Tribunal claims
Case Management Systems
Data Analysis
Policy Development
Training Delivery
Coaching
Mentoring

Location

London
Cardiff
UK Remote
EU

Work Type

Remote
Hybrid

Experience Level

Experienced

Education Level

CIPD qualified or other relevant employment law or HR qualification (preferred)

Salary/Compensations

£34,000 - £46,000
Incentive Awards tied to performance

Benefits

£1,000 learning budget each year
Macbooks provided
Extra support for work-from-home setup for fully remote workers

About the Company

We’re on a mission to make money work for everyone.
We are waving goodbye to the complicated and confusing ways of traditional banking.
Our product offering has grown a lot in the last 10 years in the UK, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards.
Our UK customers can also save, invest, and combine their pensions with us.
We have a long history of creating magical moments for our customers with hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
We’re not about selling products - we want to solve problems and change lives through Monzo.

Equal Opportunity

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.