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About the Role
Seeking a friendly, experienced Fertility Patient Care Coordinator responsible for initial patient contact, coordinating prescreening requirements for treatment cycles, and serving as the primary patient contact to ensure all documentation and testing are completed. This role involves close collaboration with administrative, genetics, and clinical staff.
Responsibilities
- Answer and return patient calls and portal messages, addressing questions or forwarding as appropriate.
- Schedule all appointments for blood work, semen analysis, uterine evaluations, genetic counseling, and nurse consults.
- Act as a liaison with the business office to enhance awareness of special circumstances related to insurance.
- Obtain proper consents for all treatments.
- Maintain documentation between physician consult and the start of treatment cycles for administrative tracking.
- Maintain patient records, charts, and pertinent information.
- Manage prescreening checklist maintenance.
Requirements
- High school diploma required.
- Bachelor's degree preferred or comparable experience in reproductive medicine.
- At least 1 year of Medical Administrative experience required.
- Fertility experience is highly preferred.
- Customer Service Driven.
- Ability to work independently and as part of a multidisciplinary team.
- Effective organizational, communication, and computer skills are a must.
Skills
- Customer Service
- Organizational Skills
- Communication Skills
- Computer Skills
Location
- Onsite
Work Type
- Full-time
- Potential weekend/holiday call
Experience Level
- 1 year of Medical Administrative experience
Education Level
- High school diploma
- Bachelor's degree preferred
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans.
- Complimentary basic life insurance.
- Employee Assistance Program (EAP).
- Long-term disability insurance.
- FREE or low-cost employee-only healthcare coverage option.
- Comprehensive fertility benefits.
- Adoption assistance.
- Surrogacy support.
- Generous paid parental leave (maternity, paternity, partner).
- 18 days of PTO annually.
- 11 paid holidays.
- One floating holiday.
- 401(k) plan with competitive company match.
- Full vesting in 401(k) after 2 years.
- Lifestyle Spending Account.
- Health Savings Account (HSA) with regular employer contributions.
- Employee Referral Program.
- Continuing education reimbursement.
- Dedicated time off for professional development.
- Free premium Calm Health app subscription.
- Additional coverage options: Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.