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About the Role

The Business Development Specialist – Inside Sales is responsible for driving new revenue by selling products and services to new and existing customers over the phone. This role requires a strong, independent work ethic and consistent execution against clearly defined objectives with a sense of urgency.

Responsibilities

Maintain strong activity discipline, including a minimum of 25 outbound calls per day.
Build and sustain a pipeline of prospects and opportunities through self-sourced lead generation and structured follow-up.
Execute outbound campaigns (email/call cadences and targeted call lists).
Work assigned campaign leads within required SLAs.
Personalize messaging by segment/vertical and buyer need.
Track campaign performance and outcomes.
Provide feedback to sales leadership/marketing on lead quality and conversion opportunities.
Manage and convert inbound referrals (from partners and other channels).
Perform rapid outreach and qualification for referrals (target lead-to-call response time < 1 hour).
Ensure clear handoffs, follow-through, and updates back to the referring source.
Capture referral details, disposition, and next steps accurately in Salesforce.
Handle predictable concerns that arise during the sales process and successfully finalize agreement on terms.
Clearly communicate the value of becoming a Chase Payment Solutions merchant.
Make recommendations and provide strategic advice aligned to the prospect’s business needs to drive conversion.
Achieve monthly contract targets, ensuring accuracy and completeness.
Prepare contracts and collect all required supporting documents.
Ensure clean submissions that reduce rework and delays.
Perform sales and non-sales administrative responsibilities with strong execution discipline.
Track and report leads, pipeline status, and activity accurately and on time using Salesforce.
Maintain familiarity with Anti-Money Laundering (AML) policies and merchant application requirements.

Requirements

Bachelor’s degree or equivalent training in business or sales management (or equivalent experience in lieu of a degree).
1–2 years of sales experience (inside sales, call center sales, or phone-based consultative selling preferred).
Strong selling, communication, and interpersonal skills with the ability to build trust quickly over the phone.
Ability to manage time, prioritize daily outreach, and work multiple lead sources (campaigns, self-sourced, and referrals).
Proficiency with CRM tools (Salesforce preferred) and comfort with activity tracking and reporting.
Knowledge of JPMorganChase products and pricing practices (or ability to learn quickly).

Skills

Selling
Communication
Interpersonal skills
Time management
Prioritization
CRM tools
Salesforce
Activity tracking
Reporting

Location

Remote

Work Type

Inside Sales
Phone-based

Experience Level

1-2 years

Education Level

Bachelor's degree or equivalent training in business or sales management

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.