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About the Role
We are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. We are looking for a Sales Membership Consultant to join our Acquisitions team.
Responsibilities
- Play a part in the team being responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
- Act as the point of contact for members, elevating their member experience at every touchpoint.
- Address member inquiries and uphold meticulous standards of administration and support.
- Create a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
- Take ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensure that all activity targets are met to achieve our desired net growth.
- Tailor membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Provide advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Support the smooth operation of your club and consistently provide exceptional customer service to all.
- Take on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Requirements
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Work Type
- Full time
Salary/Compensations
- £27,040—£27,040 GBP
Benefits
- 33 days (including bank holidays) annual leave, plus a Celebration Day
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy.
- Free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- Communicate with your colleagues across Virgin Group, and many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- Health Heroes employer assistance programme with 6 free counselling sessions.
- Complimentary corporate letting services with Dexters – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.