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About the Role
We’re looking for a Supplier & Operations Manager to join our Connectivity commercial team. This role is central to ensuring our supplier relationships, operational performance, and propositions benefit both customers and the business. You will manage supplier performance, pricing, and operational processes, while seeking opportunities for improvement, strengthening our offering, and driving revenue and profit. This position is ideal for someone detail-oriented, relationship-focused, and capable of translating insights into action, with commercial acumen, strong organization, and influencing skills.
Responsibilities
- Manage operational performance across the supplier panel, ensuring adherence to agreed operational charters and SLAs.
- Develop and improve supplier processes for increased efficiency, collaborating with stakeholders to implement changes.
- Collaborate with the Live Rate team to monitor supplier performance, resolve issues, and escalate as necessary.
- Serve as a key Bionic contact in weekly supplier meetings and coordinate monthly/quarterly operational and strategic reviews.
- Cultivate strong supplier relationships and represent Bionic at relevant external events.
- Support Commercial leads in reviewing new and existing supplier contracts.
- Identify opportunities to onboard new suppliers and expand product offerings with existing partners.
- Manage the Connectivity pricing portfolio for broadband, VoIP, mobile, and other products, ensuring accuracy.
- Work with the Senior Commercial Manager to identify pricing and proposition adjustments for improved commercial performance.
- Support training for Sales and Live Rate teams on new products, propositions, and market developments.
Requirements
- Experience in the Connectivity industry, including knowledge of broadband, WiFi, VoIP, mobile, and leased lines.
- Strong organizational skills with the ability to manage multiple priorities and stakeholders.
- Excellent communication skills, with confidence in building relationships and influencing senior internal and external stakeholders.
- Ability to manage challenging situations constructively and find practical solutions.
- Commercial mindset with a focus on driving revenue and profit.
- Strong sense of ownership and a proven ability to execute plans in fast-paced environments.
- Good working knowledge of Microsoft Outlook, Teams, Excel, PowerPoint, and Co-Pilot.
Skills
- Supplier relationship management
- Operational performance management
- Process improvement
- Stakeholder management
- Commercial thinking
- Pricing management
- Contract review
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Co-Pilot
Location
- UK
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Private healthcare cover
- Employee Assistance Programme (including virtual GP, priority physio, talking therapies)
- Eyecare scheme
- 25 days annual leave (increasing with tenure)
- 1 paid family & religious day of leave per year (post-probation)
- 1 paid charity volunteering day per year
- Option to buy/sell up to 3 additional days leave per year
- Enhanced maternity, paternity, or shared parental leave
- 2 days off for wedding upon joining (up to 5 days after 2 years' service)
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home (based on tenure)
- Cycle to work scheme
- Highflyers incentive
- Company summer & Christmas party celebrations
- Business and local zone awards and recognition
- Annual awards and recognition
- Long service awards
About the Company
- Bionic is the UK’s leading business comparison and switching service, dedicated to making it easier for small businesses to run their operations.
- We assist thousands of SMEs in saving time and money on essential services like energy, broadband, insurance, and finance.
- Our approach combines smart technology with human support to efficiently connect customers with the best deals.
- We have established trusted partnerships with major platforms including Compare the Market, Uswitch for Business, MoneySuperMarket, and Confused.com.