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About the Role

As a Client Director, you will have full accountability for running multiple client accounts, providing world-class solutions for leading brands and retailers. You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role offers the opportunity to lead and grow key accounts for well-known brands and retailers, taking full ownership and demonstrating thought leadership to add real value to our clients.

Responsibilities

Manage P&L £5 - £10 m.
C-level/senior manager client engagement.
Manage engagements with leading UK and International brands.
Undertake regular business travel (domestic and international) to client sites and internal offices.
Accountable for all services into the client and manage a team of skilled professionals delivering Digital services.
Work with the account team to deliver projects that create immediate value and help define the right digital future for clients.
Accountable for overall revenue growth, client satisfaction, new program implementation and adaptation.
Achieve annual sales revenue targets and other goals for key accounts.
Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.

Requirements

Experience of delivering large projects and change programmes.
Strong digital CX experience – guiding and advising teams.
Previous Client Services role or senior role within an IT or a Digital Experience / CX agency.
Commercial experience of owning a P&L.
Value led approach for clients, including understanding clients’ needs and defining their roadmap.
Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style.
Up to date with market trends and able to advise clients on appropriate strategies.
Know-how to ensure delivery on promises to clients in executing against plans.
Building and fostering strong client relationships at all levels in the client organisation.
Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation.

Skills

Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
Knowledge of the Automotive industry.
Good commercial knowledge, experience of contract negotiations.
Quantitative and analytical skills and full understanding of ROI analysis.
Excellent communication, presentation and interpersonal skills.
Clear, concise and persuasive negotiating skills.
Problem solving with creative approach to proactive identification and resolution of issues.

Location

Work Type

Permanent
Hybrid

Experience Level

Account Director
Client Director

Benefits

Discretionary bonus scheme
Training opportunities
Competitive pension
Medical insurance
Life assurance
Social events
Opportunities to buy and sell holidays
Family friendly policies
Discounts with hundreds of retailers

About the Company

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on, leading clients in business transformation and marketing modernization.
Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.
WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.
VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms.
With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co.
We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world.
Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth.

Equal Opportunity

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.