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About the Role

This position will be responsible for configuring, monitoring, and troubleshooting HIE Solutions business customer systems, acting as a subject matter expert and supporting tickets to completion. It is an external-customer facing role requiring solid organizational skills and follow-through, within a dynamic, fast-paced, team-oriented environment guided by company core values.

Responsibilities

Manage and support HIT Solutions Image Exchange products, providing troubleshooting and escalating to Senior Engineers as needed.
Perform daily health checks on image exchange systems.
Support common problems and create/update procedures as needed.
Troubleshoot image exchange problems independently.
Troubleshoot network connectivity issues independently using command line tools and utilities.
Create knowledgeable tickets to track customer support issues.
Maintain and develop new documentation on the Image Exchange network and infrastructure.
Follow guidelines for security measures and audits to maintain eHealth Technologies HIPAA compliant status.
Coordinate with IT department teams to ensure security practices are followed.
Assist in scheduled monthly maintenance sessions.
Maintain imaging equipment inventory, service contracts, and service histories.
Identify bottlenecks and assist in capacity planning.
Perform other related duties as required to accomplish the objectives of the position.

Requirements

Bachelors in a related subject or equivalent work experience preferred.
3 years of experience with healthcare IT systems preferred.
3-5 years Windows 2012/2016/2019 administration experience.
MSSQL database knowledge, including understanding of ad hoc queries and SQL scripting.
Experience developing system scripts to automate redundant tasks.
Good troubleshooting and problem-solving skills.
Network troubleshooting experience.
Ability to work late hours and occasional weekends to support a 24x7 production environment.
Follow eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, and attachments.
Access, use, and disclose only the minimum necessary covered information needed for job responsibilities or as allowed by law.
Safeguard the confidentiality, integrity, and availability of covered information at all times, whether on or off duty.

Skills

Windows administration
MSSQL database knowledge
SQL scripting
System scripting
Troubleshooting
Problem-solving
Network troubleshooting
Cisco firewall management (a plus)
Virtualization of servers
Command line tools

Location

Rochester, NY

Work Type

Onsite/in-office
Potential for remote telework during office closures

Experience Level

3 years experience with healthcare IT systems preferred
3-5 years Windows administration experience

Education Level

Bachelors in related subject or equivalent work experience

About the Company

Founded in 2006, eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care, specializing in continuity of care for critically ill patients.
Through their advanced technology solution, eHealth Connect®, they collect, organize, and deliver complete medical histories, enhancing the clinician experience and improving health outcomes.
Supports 80% of the Top US News and World Report Hospitals.
Dedicated team of experts working behind the scenes to help millions of patients benefit from expedited access to lifesaving medical services ranging from cancer care to organ transplants to emergency care.