Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this FOH Receptionist 40hrs - 31 Southampton Row role.
Rezi rewrites your resume against Savills Management Resources's job description. Free.
Tailor your resume to this FOH Receptionist 40hrs - 31 Southampton Row role.
Rezi rewrites your resume against Savills Management Resources's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the FOH Receptionist 40hrs - 31 Southampton Row posting at Savills Management Resources — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the FOH Receptionist 40hrs - 31 Southampton Row posting at Savills Management Resources — free, in seconds.
About the Role
Maintain a presence on the front reception desk, offering assistance to all personnel visiting and utilizing the building. Sustain a professional outlook to deliver exceptional service and create a positive impression.
Responsibilities
- Ensure the highest standards in property presentation, keeping the reception area clean, tidy, and welcoming.
- Maintain a courteous, professional, and helpful demeanor at all times.
- Perform duties in accordance with instructions from supervisors.
- Comply with reception processes, procedures, and standards of work.
- Establish professional working relationships with staff, tenants, and contractors, serving as the first point of contact.
- Greet visitors, maintain an accurate visitor log, and obtain tenant authority for visitors where possible.
- Assist and direct visitors to their required location or contact within the building.
- Answer telephone and intercom queries professionally.
- Maintain an up-to-date reception operations manual.
- Maintain a physical presence at the reception desk, ensuring it is never unmanned during opening hours.
- Deal with all on-site queries efficiently and professionally, directing them to third parties as appropriate and informing the querent of the action, outcome, and timeframe.
- Acquire working knowledge of property systems and procedures to manage the property during team member absences.
- Complete all required log reports.
- Assist with planning, organizing, and booking on-site events and pop-ups.
- Comply with and ensure landlord obligations for health and safety and fire precautions are met.
- Abide by all company rules, terms, and conditions.
- Undertake necessary training to perform reception duties efficiently and safely.
- Assist other staff, building occupiers, and visitors in the event of an emergency.
Requirements
- Tasks and responsibilities may be unpredictable and varied; staff are expected to work flexibly.
- Excellent verbal and written communication skills.
- Reliable, helpful, and well-presented.
- Team player with strong customer service skills.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Ability to deal with confidential information.
- Good organizational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- Solid Corporate Customer Service Experience.
- A bubbly, positive attitude, and a visible passion for customer services.
- Knowledgeable on Savills systems (desirable).
- Experience or interest in event planning (desirable).
Skills
- Excellent verbal and written communication
- Customer service
- Telephone manner
- Message relaying
- Taking instructions
- Confidentiality
- Organizational skills
- Time management
- Attention to detail
- Learning agility
- Event planning (desirable)
Location
- On-site
Work Type
- Full-time
Experience Level
- Corporate Customer Service Experience
Education Level
- General Education to GCSE standard or equivalent
Salary/Compensations
- £33,000 PA
About the Company
- SMR (Savills Management Resources)