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About the Role
The Client Technology Manager (CTM) is a high impact, hands-on leadership role responsible for delivering IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise with internal communities and stakeholders to ensure customer success, and spearhead projects to modernize client infrastructure.
Responsibilities
- Oversee technology services for a portfolio of ECI clients.
- Maintain strong client relationships and serve as a trusted strategic advisor.
- Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, and critical infrastructure.
- Proactively mitigate risk within client environments.
- Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform.
- Focus on continuous improvements and enhancements.
- Assist with client-facing budget forecasting, financial cost analysis reports, and documentation.
- Engage with client compliance team members to provide security recommendations.
- Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS).
- Drive customer satisfaction through support case evaluation, task management, and recurring client engagement.
- Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades.
- Provide hands-on support of client configurations according to in-house proprietary standards and best practices.
- Participate in vendor due-diligence exercises, security reviews, and data integrity & availability services.
- Manage a team of Field Service Engineers and Senior Systems Engineers.
- Be accountable for client technical escalations and subsequent resolutions.
- Serve as a main point of contact and act as an escalation point to engineers.
Requirements
- Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11.
- Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure.
- Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
- Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace.
- Experience administering VMware vSphere and Hyper-V platforms.
- Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki.
- Proficient in incident response management during security events and high-priority escalations.
- Proficient in disaster recovery and business continuity activations.
- Experience with Managed Service Providers (MSP).
- Experience with Microsoft Modern Workplace.
- Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience.
- Financial Services Industry experience.
- Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP.
Skills
- Microsoft Operating Systems
- Windows Server
- Windows 10/11
- Microsoft 365
- Azure
- Technical Project Management
- Data/Infrastructure Migrations
- System Upgrades
- Site Deployments
- E-mail Platforms
- Exchange Online
- Google Workspace
- VMware vSphere
- Hyper-V
- Routing
- Switching
- Wireless
- Security Appliance Technologies
- Cisco
- Palo Alto Networks
- Meraki
- Incident Response Management
- Disaster Recovery
- Business Continuity
- Managed Service Providers (MSP)
- Microsoft Modern Workplace
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- CCNA
- CISSP
- Azure Fundamentals
- VCP
Location
- London
Work Type
- Hybrid
Experience Level
- Advanced
- Extensive
- Proficient
- Hands-on
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.
- ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
- More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
- At ECI, we believe success is driven by passion and purpose.
- Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
- ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.
- In addition to working with an amazing team around the world, ECI offers a competitive compensation.