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About the Role
As a Front of House Leader at Pret, you will be an in-shop champion, coaching and mentoring your team. You will maintain high standards and spirits, ensuring the happiness of our teams and customers. This role involves hands-on work, including operating the coffee machine and managing shop figures, driven by a passion for helping the shop and its people grow.
Responsibilities
- Coach and mentor your team.
- Maintain high standards and spirits.
- Ensure the happiness of teams and customers.
- Operate the coffee machine.
- Manage shop figures and spreadsheets.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Requirements
- Be kind, honest, and generous.
- Bring genuine warmth and authentic self to work.
- Share a passion for exceptional customer service.
- Spread joy every day through small acts of kindness.
- Lead with purpose.
- Be a people person.
- Have a passion for helping your shop and its people grow.
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy management
- Communication
Location
- Paddington Station, Praed Street, London W2 1DA GBR
Work Type
- Full-time
- 35 hours per week
- Flexible working hours
Experience Level
- Leader
- Managerial experience implied
Education Level
- Apprenticeships Level 3 opportunities
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access marketplace discounts
- Comfy free shoes for shift
About the Company
- Pret is a company that makes delicious food, organic coffee, and has big ideas, operating in over 750 shops in 20+ countries.
- Roles in Pret shops offer significant opportunities for growth, with many Managers and Support Centre teams starting on the shop floor.
- Pret focuses on doing the right thing and growing fast.
- Pret provides opportunities for learning and professional development, including fully funded apprenticeships and internal transfer opportunities.
- Pret values diversity and belonging, welcoming everyone and aiming for them to feel confident and valued.
- The work at Pret is fast-paced with variety, allowing employees to build a diverse skill set.
- Pret makes a difference through The Pret Foundation, addressing issues like homelessness and food waste.
- Pret's values are: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the application process.