Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Retail Key Holder role.

Rezi rewrites your resume against Kendra Scott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Retail Key Holder posting at Kendra Scott — free, in seconds.

About the Role

As a Key Holder, you will support the Store Leadership Team by rocking out strong WAM segments and ensuring a WOW guest experience. You will assist with daily operations of the store, provide input on training, motivating, and celebrating Stylists and team members, and have a passion for driving stellar results and amplifying our brand purpose. You will represent the Kendra Scott culture uniquely and positively.

Responsibilities

Model and teach WOW service with a “customer is our boss” mentality, using WOW Service Principles to connect with every guest and make a Difference in their Day.
Take pride in training and developing Stylists to ensure they provide WOW experiences.
Go above and beyond to ensure all guests feel welcome and seen.
Assist in finding ways to build brand awareness through philanthropic efforts and other community initiatives.
Help achieve event and giveback goals.
Ensure store safety standards are maintained.
Commit to Asset Protection standards.
Adhere to Kendra Scott policies and procedures.
Educate guests and team members on product details and personal style.
Make product suggestions to fit guest needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support your team in providing WOW experiences for all guests, even behind the scenes.
Share ideas and be open to other’s viewpoints to create mutual accountability, trust, and commitment.
Proactively resolve concerns to ensure guest experiences are always positive.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Challenge yourself and others with clear, attainable goals and consistently provide ongoing feedback through real-time coaching.
Be comfortable with tough situations and find ways to help others succeed.
Care personally about people and challenge them directly to achieve greatness.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
Must be available to work at least 30 hours per week, including nights and weekends
Ability to accommodate a changing schedule

Skills

Customer service
Problem-solving
Organizational skills
Communication skills
Fashion enthusiasm
Community service
Growth mindset

Work Type

Full-time

Experience Level

Emerging leader
Retail experience
Customer service experience

Salary/Compensations

$18.00 to $22.00 hourly
Eligible for a revenue sharing incentive (based on store and individual performance)

Benefits

Employee Discount
PTO
Medical insurance
Dental insurance
Vision insurance
Life insurance
Parental Leave
Employer Paid Short Term Disability
Fertility & Adoption Assistance
Employee Assistance Program
401k

About the Company

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design.
Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success.
Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.