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About the Role

The Tenant Services Coordinator at Hillside Senior Apartments provides light-touch social services to tenants, focusing on case management and support for previously homeless seniors referred from NYC shelters. The role involves coordinating daily services, developing tenant-centered support plans, and assisting tenants with housing subsidies and benefits.

Responsibilities

• Coordinate day-to-day on-site services for tenants, ensuring alignment with RiseBoro’s mission.
• Complete needs assessments and develop tenant-centered support plans, periodically reviewing and documenting progress.
• Provide ongoing case management, assistance, and advocacy, including information and referrals to community services.
• Offer supportive counseling and crisis intervention services.
• Ensure tenants maintain housing subsidies and necessary benefits.
• Assist tenants in identifying and applying for additional benefits, providing advocacy as needed.
• Facilitate tenant engagement through educational workshops and social activities.
• Provide translation during workshop presentations.
• Educate residents on available on-site services and community resources.
• Prepare and maintain up-to-date records and resident files, including personal information, eligibility, services provided, and correspondence.
• Conduct monitoring services through home visits, telephone calls, and periodic inspections with property management.
• Collaborate with community partners to ensure residents can age in place, coordinating home care services and discharge planning.
• Communicate with property management and maintenance staff regarding resident issues and incidents.
• Escort tenants to appointments when appropriate and needed.
• Perform other related duties as required by the Supervisor.

Requirements

• Experience in a social services setting preferred.
• Experience in customer or client services required.
• Excellent verbal and written communication skills required.
• Bilingual English/Cantonese or Mandarin speaker required.
• Strong interpersonal skills and ability to advocate.
• Ability to be a team player and work with a diverse population.
• Ability to problem-solve and work with a high level of autonomy.
• Excellent organizational skills and time management abilities.
• Flexibility and adaptability required.
• Commitment to RiseBoro’s mission, vision, and values.
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Commitment to supporting communities who have experienced systemic oppression and bias.

Skills

• Case management
• Support services
• Needs assessment
• Support plan development
• Advocacy
• Information and referral
• Supportive counseling
• Crisis intervention
• Tenant engagement
• Record keeping
• Monitoring services
• Interpersonal skills
• Problem-solving
• Organizational skills
• Time management
• Flexibility
• Adaptability
• Bilingual English/Cantonese or Mandarin

Location

• 37 HILLSIDE AVENUE - 10040, NY 10040

Work Type

• Full Time
• Day Shift

Experience Level

• A minimum of one (1) year of experience in customer or client services required.

Education Level

• Bachelor’s Degree required
• Bachelor’s Degree in social work, psychology, or a related human services field of study preferred

Salary/Compensations

• $48,000.00 - $48,000.00 Salary

About the Company

• RiseBoro’s mission, vision, and values.

Equal Opportunity

• It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.