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About the Role
As a Corporate Receptionist, you will strive to achieve outstanding customer experiences for visitors, tenants, and guests, representing St James and its clients. You will be empowered to take full responsibility for the reception area, enhance the customer journey, and engage with occupiers, working collaboratively with the Office Services Management Team.
Responsibilities
- Take full ownership and accountability of the reception and associated areas, ensuring they are kept in the best possible order.
- Liaise with security, cleaners, facilities, and other departments as necessary.
- Challenge existing ways of working to improve and develop services, aiming for the highest possible customer experience and engagement.
- Build strong relationships with tenants, clients, guests, and visitors by acting as the first point of contact.
- Provide a welcoming and professional service.
- Manage visitor sign-ins and direct guests to the relevant floors.
- Respond confidently to questions, queries, and feedback.
- Handle calls and messages efficiently, remaining calm and professional.
- Be flexible and responsive to unforeseen circumstances.
- Support coordinating, planning, and executing a comprehensive calendar of events.
- Ensure clear and effective communication with the wider team and the St James Events team at Head Office.
- Manage meeting rooms, ensuring all requirements are delivered from start to finish.
- Manage and record all post and deliveries in accordance with the team agreement and operations manual.
- Carry out general administrative and facilities management tasks.
Requirements
- Ability to work independently and as part of a team to ensure smooth daily operation.
- Be a driven and proactive individual.
- Handle tasks effectively and professionally.
- Remain calm under pressure.
- Good written and communication skills.
Skills
- Customer service
- Communication skills
- Administrative skills
- Facilities management
About the Company
- St James