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About the Role

The Coordinator, Parking Service Center supports the daily operation of the Service Center within the Parking Services unit of Mobility and Parking Services (MAPS). This position is primarily responsible for supporting customer service and parking operations for the academic campus, while also maintaining cross-training and operational knowledge related to hospital parking and service functions. The Coordinator plays a key role in delivering high-quality customer service through both virtual and face-to-face interactions and serves as a frontline resource for resolving customer concerns, answering questions, and supporting parking-related transactions and services.

Responsibilities

Provide exceptional customer service to students, faculty, staff, patients, visitors, vendors, and community members through in-person, phone, email, and virtual interactions.
Serve as a primary point of contact for academic campus parking services including permits, parking information, citations, appeals, account inquiries, and customer concerns.
Maintain cross-training and operational knowledge related to hospital parking and Service Center functions to provide support and operational coverage as needed.
Assist customers with parking management systems, online services, account access, payment processing, and general parking-related inquiries.
Respond to customer concerns in a professional, timely, and solution-oriented manner and escalate complex issues when appropriate.
Support daily Service Center operations to ensure efficient, accurate, and customer-focused service delivery.
Assist in maintaining consistent customer service standards, operational procedures, and communication practices.
Monitor Service Center communications including email and virtual customer service platforms to ensure timely responses and follow-up.
Support customer outreach and communication initiatives related to parking operations, events, campus changes, and service updates.
Assist with operational support for campus events, orientations, outreach activities, and special programs.
Provide day-to-day supervision, guidance, and operational support for student staff working within the Service Center.
Assist with recruiting, onboarding, scheduling, training, mentoring, and evaluating student employees.
Lead staff training sessions focused on customer service excellence, operational procedures, communication standards, and use of technology systems.
Ensure student staff are informed of operational updates, policy changes, and customer service expectations.
Monitor staff performance and provide coaching and feedback to support professional development and service quality.
Promote a positive, collaborative, and customer-focused team environment.
Assist with developing training materials, reference guides, and operational documentation.
Support implementation of Service Center policies, procedures, and customer service standards.
Ensure accurate processing of processing permits, payments, citations, appeals, and related customer transactions.
Support reconciliation and recordkeeping processes related to Service Center operations.
Maintain accurate customer and operational records and assist with preparing reports as needed.
Utilize parking management systems, databases, reporting tools, and other technology platforms to support operational efficiency and customer service.
Assist with monitoring operational trends, customer feedback, and service issues to identify opportunities for improvement.
Support inventory management and office operational needs.
Assist with implementation of operational changes, technology updates, and process improvements.
Ensure compliance with departmental procedures, university policies, and record retention requirements.
Other duties or projects as assigned as appropriate to rank and departmental mission.

Requirements

Bachelor’s degree (foreign equivalent or higher).
Two (2) years of full-time experience in customer service, administrative operations, higher education, healthcare, parking operations, or a related field (graduate experience may be considered).
Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
Must have, keep and maintain the appropriate valid NYS Driver’s License.
Must have a motor vehicle record which is free from major violations or a pattern of repeat violations.
Out-of-State Applicants: Must provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date.
Resume/CV and cover letter should be included with the online application.

Skills

Customer service
Administrative operations
Higher education
Healthcare
Parking operations
Microsoft Office Suite
Excel
Word
Outlook
NYS Driver’s License
Supervising student staff
Coordinating student staff
In-person customer service
Virtual customer service
Phone customer service
Email customer service
Training staff
Reporting tools
Databases
Parking management systems
Operational systems
Communication skills
Leadership ability
Using technology
Handling customer concerns
Resolving service-related issues
Daily supervision
Training
Operational support
Implementation of Service Center policies and procedures
Parking permits
Parking information
Citations
Appeals
Account inquiries
Parking management systems
Online services
Account access
Payment processing
Customer concerns
Service delivery
Customer service standards
Operational procedures
Communication practices
Email monitoring
Virtual customer service platforms
Customer outreach
Communication initiatives
Campus events
Orientations
Outreach activities
Special programs
Recruiting
Onboarding
Scheduling
Mentoring
Evaluating student employees
Customer service excellence
Communication standards
Technology systems
Operational updates
Policy changes
Customer service expectations
Staff performance monitoring
Coaching
Feedback
Professional development
Service quality
Positive team environment
Collaborative team environment
Customer-focused team environment
Training materials development
Reference guides development
Operational documentation development
Permit processing
Payment processing
Citation processing
Appeal processing
Customer transactions
Reconciliation processes
Recordkeeping processes
Customer records maintenance
Operational records maintenance
Report preparation
Databases utilization
Reporting tools utilization
Technology platforms utilization
Operational trends monitoring
Customer feedback monitoring
Service issues monitoring
Inventory management
Office operational needs
Operational changes implementation
Technology updates implementation
Process improvements implementation
Departmental procedures compliance
University policies compliance
Record retention requirements compliance

Location

Stony Brook University campuses

Work Type

Full-time
FLSA Non Exempt
eligible for overtime

Experience Level

Two (2) years of experience
Graduate experience may be considered

Education Level

Bachelor’s degree (foreign equivalent or higher)

Salary/Compensations

$4,000 UUP annual location pay

Benefits

Eligible for $4,000 UUP annual location pay, paid biweekly.
Total rewards

About the Company

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
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