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About the Role
Airwallex is seeking a technical support professional to work directly with developers, merchants, and internal teams on post-integration issues. This role involves providing technical support, consulting, and best practices to external customers via tickets and internal customers through various channels. You will conduct test scenarios, install and configure test environments, and communicate technical issues effectively. The role also includes developing technical information for customers, supporting incident management, and completing occasional weekend on-call duties.
Responsibilities
- Work directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices.
- Conduct test scenarios for technical issues with code, software, hardware, devices and endpoints.
- Install and configure test environments, payment APIs and ecommerce products.
- Communicate technical issues to customers and internal departments.
- Identify irregularities in functionality and unexpected behaviors with Airwallex products and services.
- Develop in-depth technical information (sample code, log searching, FAQs) for distribution to customers.
- Support the communication, response and coordination between clients and internal key stakeholders and senior leadership as part of our Global Incident Management process.
- Complete occasional weekend work and holiday coverage as the business requires for on-call duties.
Requirements
- Bachelor's degree or above in Computer Science or relevant majors
- Proven years of working experience in either programming, technical support, implementation or relevant jobs.
- Excellent verbal and written communication skills, able to communicate clearly and appropriately with internal and customers.
- Strong troubleshooting and problem-solving skills
- Prioritisation, organisation and detail oriented on ticket handling, able to work on multiple urgent issues in parallel.
- Must have sufficient technical knowledge to communicate with Engineering and Product teams
- Strong willingness to provide exceptional customer service
- Demonstrated quick learning of technology and new products
Skills
- Python
- Java
- php
- C#
- Java Script
- shell scripting
- Web Technologies
- HTTP
- HTTPS
- REST
- JSON
- SOAP
- SQL
- Splunk
- Grafana
- e-commerce
- payment
- fin-tech industry
Education Level
- Bachelor's degree or above in Computer Science or relevant majors
About the Company
- Airwallex is the only unified payments and financial platform for global businesses.
- Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
- Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe.
- Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.
- Airwallex is a technology company that revolutionises the way businesses operate globally.
- Our financial infrastructure provides a modern technology stack for businesses to operate internationally, without the challenges of the current global financial system.
- Businesses use Airwallex as their end-to-end global financial services platform.
- Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost-effective financial solutions.
- Our web and API solutions support businesses of all sizes, from small companies to large enterprises.
- In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
- We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
- If you have a disability or special need that requires accommodation, please let us know.