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About the Role

The Head of Underwriting, Claims & Medical Operations, EMEA is responsible for establishing the regional operational framework and leading a shared services model that supports underwriting, claims and medical activities across EMEA. The role provides strategic oversight of governance, quality assurance, operational performance, management information and resource optimisation to enable efficient, scalable and risk-controlled service delivery.

Responsibilities

Develop and implement a regional operational strategy and governance framework that supports the underwriting, claims and medical vision for EMEA.
Establish consistent controls, procedures, manuals and oversight standards across underwriting and claims operations, allowing for appropriate market-specific and regulatory requirements.
Lead regional quality assurance and risk management activities, including monitoring quality outcomes, identifying emerging risks and overseeing remediation actions.
Ensure underwriting authorities are appropriate, regularly reviewed and aligned to business requirements and approval standards.
Develop and maintain data-driven performance frameworks, management information and dashboards to monitor productivity, quality, capacity, workload and client service performance, using analytics and operational insight to identify trends, risks, opportunities and required strategic or tactical interventions.
Oversee regional resource planning, capacity management and shared services models to optimise underwriting, medical and claims resources across EMEA while maintaining service quality, regulatory compliance and client commitments.
Collaborate with the regional Underwriting, Claims, Medical & Biometric Risk leadership team, and SMEs to deliver the EMEA strategy and share best practices across markets.
Ensure new systems, digital capabilities and automation initiatives are supported by effective operational controls, reporting, adoption plans and performance measures.
Act as NEXUS Regional Business Owner for EMEA and lead a high-performing regional operations function focused on governance, quality, performance, capability development and continuous improvement.

Requirements

Relevant qualification in life and health insurance, reinsurance operations, risk management, underwriting, claims, operational management or a related discipline.
Significant experience within life and health insurance or reinsurance operations.
Proven leadership experience within underwriting, claims, operational management, risk management or related functions.
Demonstrated success developing governance, quality assurance and performance management frameworks.
Experience leading operational improvement, transformation or change initiatives.
Strong experience using management information and data analytics to drive business decisions.
Experience working across multiple markets, business units or jurisdictions.
Ability to interpret and communicate complex operational data and management information.
Strong governance, risk management, quality assurance and control mindset.
Ability to lead regional operational strategy, planning and execution across multiple markets.
Strong stakeholder management and influencing skills across functions, geographies and senior leadership groups.
Ability to balance regional consistency with local market, client and regulatory requirements.
Strong organisational, prioritisation and project management skills.
Ability to drive operational excellence, continuous improvement and measurable outcomes.
Strong collaboration and relationship-building capability in a matrix environment.
Ability to support technology, automation and transformation initiatives from an operational readiness and adoption perspective.

Skills

Life and health insurance
Reinsurance operations
Risk management
Underwriting
Claims
Operational management
Governance
Quality assurance
Performance management
Operational improvement
Transformation
Change initiatives
Management information
Data analytics
Shared services
Regional operations
Centre-of-excellence
Digital transformation
Automation programmes
Stakeholder management
Influencing skills
Project management
Continuous improvement
Collaboration
Relationship-building
Technology support

Benefits

Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
Join the bright and creative minds of RGA, and experience vast, endless career potential.

About the Company

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration.
A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions.
Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Equal Opportunity

To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.