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About the Role
The Royal Borough of Greenwich seeks a skilled Business Intelligence & Data Analytics Officer to enhance parking management and enforcement services. This role involves delivering insights through data analysis, performance tracking, dashboard creation, and KPI reporting to influence decision-making and drive service evolution.
Responsibilities
- Gather, clean, analyse, and interpret data related to parking enforcement, traffic patterns, parking violations, service performance, and financial performance.
- Detect trends, anomalies, risks, and opportunities within the data.
- Generate comprehensive reports, dashboards, and data visualisations.
- Convert complex data into actionable insights and recommendations.
- Present findings to managers and stakeholders to facilitate strategic decision-making.
- Establish and maintain reporting frameworks and KPI dashboards.
- Track Contractual Performance Indicators (CPIs) and assess performance against Service Level Agreements (SLAs).
- Identify performance issues and opportunities for improvement, supporting performance reporting to Senior Management Teams.
- Conduct independent analytical projects to enhance service insights.
- Oversee revenue streams from parking permits, parking fines, and enforcement activities.
- Assist in budget planning, forecasting, and financial reconciliation across systems.
- Identify cost-saving opportunities and revenue enhancement initiatives.
- Participate in service audits and financial evaluations.
- Assist in the daily operation of Parking Service systems, managing user access and permissions.
- Resolve system issues via internal and external helpdesks and ensure data integrity across systems.
- Develop self-service reporting tools using Excel and other technologies.
- Create user guides, training materials, and process documentation.
- Support contract management activities, monitor supplier performance and contractual compliance.
- Assist with contract renewals and performance evaluations.
- Collaborate with legal, procurement, operational teams, local authorities, enforcement providers, and external partners.
Requirements
- Experience in a Business Intelligence, Data Analytics, Performance, or Insight role.
- Proficient in data analysis and reporting.
- Advanced skills in Excel.
- Experience in developing dashboards, reports, data visualisations, KPI frameworks.
- Ability to interpret large datasets and present findings.
- Strong analytical and problem-solving capabilities.
- Experience in monitoring performance against KPIs and SLAs.
- Experience in supporting contract performance monitoring.
- Excellent stakeholder engagement and presentation skills.
- Strong written and verbal communication abilities.
- Familiarity with databases, management systems, and reporting tools.
- Experience in Parking Services, Transport Services, Local Government, or Enforcement Services is desirable.
- Proficiency with Power BI or similar visualisation tools is desirable.
- Experience in financial forecasting and budget monitoring is desirable.
- Understanding of parking enforcement processes and decriminalised enforcement services is desirable.
- Experience in producing management information for senior stakeholders is desirable.
Skills
- Data Analysis
- Business Intelligence
- Reporting
- Dashboard Creation
- Data Visualisation
- KPI Reporting
- Excel
- Performance Management
- Financial Analysis
- Contract Management
- Stakeholder Engagement
- Power BI
Location
- Royal Borough of Greenwich
Work Type
- Full Time
- 6 Month Contract
- Hybrid Working
Experience Level
- 6 Month Contract
Salary/Compensations
- £31.54 per hour (Umbrella)
Benefits
- Bi-weekly Pay
About the Company
- The Royal Borough of Greenwich is seeking a skilled Business Intelligence & Data Analytics Officer to join its Parking Services team on a temporary basis.
- This role is pivotal for a data-focused professional eager to enhance the efficiency, effectiveness, and financial outcomes of parking management and enforcement services.