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About the Role
Johnson Controls is seeking a Fire Alarm Service Engineer for a static on-site role at a major facility in Ashford, Kent. The role involves servicing, preventative maintenance, fault-finding, and remedial works on fire detection, gas suppression, and passive/mechanical fire protection systems, with daily client interaction required.
Responsibilities
- Service, maintain, and fault-find on fire detection and fire alarm systems
- Receive training and development in gas suppression and mechanical suppression systems
- Carry out integrity testing
- Complete all service documentation accurately using an iPad and service software
- Liaise with the client to obtain permits to work and ensure compliance with site procedures
- Attend mandatory training and maintain required certifications
- Support occasional mechanical and passive fire protection tasks
- Participate in the on-call rota on a rotating weekly basis
- Identify, escalate, and report health and safety concerns promptly
- Conform to all QEHS regulations and contribute to a zero-harm workplace
- Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
- Take part in internal technical audits and continuous improvement activities
- Coach and support apprentices and new starters
- Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
- Represent Johnson Controls with professionalism, accountability, and inclusivity
Requirements
- Proven experience working with fire detection and fire alarm systems
- Experience within a service-focused business
- Good understanding of gas suppression systems and their maintenance
- Technical knowledge of fire legislation, standards, and associated field devices
- Integrity testing experience (or willingness to train)
- Excellent communication and customer service skills
- Strong IT literacy
- Full UK driving licence
- Ability to work independently and as part of a team
- Willingness to travel for training
- Ability to participate in the out-of-hours callout rota
- Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high-security site checks)
- Experience coaching or developing others (Desirable)
- Experience working on high-hazard or critical-infrastructure sites (Desirable)
Skills
- Fire alarm systems
- Gas suppression technologies
- Fire detection
- Gas suppression
- Passive/mechanical fire protection systems
- Conventional & addressable fire detection and alarm systems
- Networked systems and graphical interfaces
- Mechanical fire suppression equipment
- IT literacy
Location
- Ashford, Kent
Work Type
- Static on-site
Salary/Compensations
- Competitive salary and commission scheme
- Overtime rates and door‑to‑door travel time
- Call‑out rota payment
Benefits
- Company vehicle
- Fuel card
- Full PPE
- 25 days paid holiday plus bank holidays
- Option to purchase additional days
- Paid sick leave
- Matched pension contributions
- Life assurance
- Employee assistance programme
- Discounts on high street brands
- Discounts on Johnson Controls security products
- Cycle‑to‑work scheme
- Employee referral scheme
- Access to business resource groups
- Extensive on‑the‑job and cross‑training opportunities
- Training on Johnson Controls values, systems, and products
- All equipment required to complete your work
- Long‑term career development and progression pathways
- Supportive, collaborative team environment promoting work–life balance and wellbeing
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- The company helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- For more than 140 years, Johnson Controls has delivered performance where it really matters.
- Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.