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About the Role

As a Senior Facility Manager, you will take a leadership role in managing a diverse portfolio of client-owned and occupied properties. Your primary purpose is to ensure operational excellence, strict compliance, and superior financial performance across your assigned sites. By leading a dedicated team of facility professionals and managing key relationships with landlords and vendors, you will directly contribute to JLL's business objectives of delivering world-class service and value. This position is a critical opportunity to oversee all aspects of facility operations, from budget management to strategic compliance, ensuring a safe, efficient, and high-quality environment for our clients.

Responsibilities

Lead, manage, and develop a team of Facility Management and Workplace Ambassador professionals, focusing on performance, growth, and succession planning.
Serve as the primary liaison with third-party landlords, ensuring full compliance with lease agreements and resolving critical tenant relations issues.
Prepare, manage, and oversee facility budgets, including tracking financial variances and ensuring smooth recovery processes.
Ensure all facilities operate in accordance with local, state, and federal laws, as well as JLL's standard policies and portfolio-wide initiatives.
Exercise functional responsibility for all facility management services within your assigned geography, coordinating with vendors and internal teams.
Provide excellent internal and external customer service, acting as a key problem-solver for all facility-related issues.
Support the prompt collection of management fees and reimbursements from tenants within the client's owned properties.

Requirements

Bachelor's Degree in Engineering or an equivalent combination of professional experience and education.
A minimum of 8 years of relevant experience in facility management or a related field.
Strong leadership and relationship-building skills with a proven ability to manage teams.
Excellent verbal and written communication and presentation skills.
Demonstrated problem-solving ability and strong interpersonal skills.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices, with proficiency in Excel and data analysis.
Professional designation such as CPM, RPA, or CSM.

Skills

Facility management
Leadership
Relationship-building
Team management
Communication
Presentation
Problem-solving
Interpersonal skills
Customer service
Business practices
Accounting practices
Excel
Data analysis

Location

On-site, New York, NY

Work Type

On-site
Full-time

Experience Level

8+ years of relevant experience
Senior

Education Level

Bachelor's Degree in Engineering or equivalent combination of experience and education

Salary/Compensations

$145,500 - $152,000 + Bonus
$145,500.00 – $180,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.