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About the Role

The Technical Account Manager acts as the main technical point of contact for LSEG customers, providing expert guidance throughout onboarding, certification, connectivity, readiness and ongoing service adoption. You will build strong relationships with member firms, software providers and data vendors, supporting customers through market, product and system changes while ensuring they are configured for success. Working across Product, Technology, Operations and Client Services teams, you will provide functional support, lead technical consultations and coordinate customer readiness activities to deliver an outstanding customer experience. This role offers the opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management.

Responsibilities

Support Technical Account Managers in delivering a high-quality service to member firms, data vendors and independent software vendors across onboarding, customer readiness, business-as-usual support and change programmes.
Provide functional support and technical guidance to customers, managing enquiries through shared communication channels and ensuring timely resolution in line with agreed service levels.
Coordinate customer onboarding, connectivity, testing, certification and readiness activities, ensuring customer configurations align with recommended guidelines and are implemented consistently.
Produce and maintain customer-facing communications and documentation, including service announcements, technical guidance, readiness materials and project briefings.
Gather, analyse and communicate customer service and usage metrics, including connectivity statistics, latency data, gateway utilisation and platform performance information.
Build strong relationships with customers and internal team members, coordinating consultations, maintaining project and readiness trackers, and supporting engagement throughout project lifecycles.
Collaborate with Product, Technology, Project Management, Network and Support teams to deliver market, system and regulatory changes, maintain knowledge repositories, support testing and enablement activities, and participate in customer meetings, industry events and Technical User Groups.

Requirements

Experience working in a customer-facing environment, building effective relationships and delivering positive client outcomes.
Good communication and customer management skills, with the ability to present technical concepts clearly to both technical and non-technical audiences.
Demonstrated ability to coordinate multiple priorities, manage competing deadlines and support project delivery in a fast-paced environment.
Strong analytical and problem-solving skills, with a structured approach to investigating issues and identifying effective solutions.
Experience collaborating across cross-functional teams to achieve shared objectives and deliver a high-quality customer experience.
Good understanding of IT infrastructure, connectivity, networking concepts and client-facing technology solutions.
Ability to learn quickly, adapt to changing priorities and develop expertise within financial markets and trading technologies.

Skills

Knowledge of financial markets, particularly Equities, Exchange Trading, Market Data or Post Trade services.
Experience in a client-facing technical role such as Technical Account Management, Client Services, Technical Support or Customer Success.
Understanding of electronic trading technologies, connectivity solutions and the FIX Protocol.
Experience supporting customer onboarding, certification, testing or readiness activities within a financial services environment.

Location

London

Work Type

Blended working approach (office-based collaboration with remote working)

Experience Level

Senior Associate

Education Level

Degree qualified or equivalent in Information Technology, Business, Engineering or a related discipline.

Benefits

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives

About the Company

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.