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About the Role

The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The Process Redesign Lead is accountable for defining the operating model and process architecture, leading process discovery, mapping current-state journeys, and architecting redesigned processes through to implementation handoff. This role brings deep process expertise, AI fluency, and structural-frame thinking to ambiguous, cross-functional problem spaces, translating strategic intent into scalable operating designs.

Responsibilities

Lead end-to-end process discovery, current-state mapping, and future-state redesign for a given Transformation area, owning the design from concept through implementation handoff.
Translate ambiguous strategic intent into a clean operating plan by defining processes, decision points, dependencies, and handoffs that can run interdependently and at scale.
Architect redesigned processes that integrate requirements from compliance and risk, contracting, billing, and product configuration into a coherent, frictionless flow.
Identify and de-risk cross-functional roadblocks, structuring short paths to positive outcomes across product, technology, and operations partners.
Build the frameworks, standards, and reusable process patterns that allow redesigned experiences to be applied consistently across Mastercard products.
Define where AI, automation, and agent-supported workflows should be embedded into redesigned processes, applying a “streamline, then automate” discipline.
Partner cross-functionally to instrument redesigned processes with the right metrics, ensuring performance is continuously inspected and improved.
Communicate clear, concise progress and recommendations to senior executive stakeholders, issuing escalations and trade-off decisions as necessary.

Requirements

A proven track record of translating ambiguous intent into a clean operating plan, and then running the system interdependently.
Deep expertise in business process optimization and process redesign, including current-/future-state mapping and implementation handoff.
Structural thinker who can understand process components and dependencies and identify the shortest path to effective outcomes.
A results-oriented approach that integrates strategic intent and business outcomes with rigorous, continuous inspection of process performance.
Excellent project management skills and experience leading cross-functional efforts, especially in areas with little prior background or context.
Skill in navigating matrixed organizations, and influencing without formal authority.
Experience modernizing legacy systems, processes, and operating models.
Experience identifying practical AI and automation use cases within process redesign, with the judgment to distinguish scalable opportunities from automation for automation’s sake.
Experience with Lean Six Sigma process redesign.
An ability to recognize discordant views and take part in constructive dialog to resolve them.
Clear and concise verbal and written communication.

Skills

Process Redesign
AI Fluency
Business Process Optimization
Process Mapping
Project Management
Lean Six Sigma

Location

Purchase, New York
Arlington, Virginia
New York City, New York

Work Type

Full-time

Experience Level

Director

Salary/Compensations

Purchase, New York: $177,000 - $284,000 USD
Arlington, Virginia: $177,000 - $284,000 USD
New York City, New York: $185,000 - $296,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.