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About the Role
As an Intermediate Auto Claims Advisor, you will be the customer's first point of contact when they need us most. You will provide exceptional customer service, guide customers through the claims process, conduct investigations, and make decisions on the best course of action.
Responsibilities
- Guide customers through the claims process by investigating their auto collision claim and looking after their needs
- Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
- Work autonomously in a digital environment
- Actively participate in ongoing training to keep up to date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience
Requirements
- 1- 2 years Auto Claims Adjusting experience is an asset
- 1-2 years’ experience in a Call Center Environment is an asset
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertaking online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Ability to work within and positively add to our organizational culture and values
- Available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Intermediate
Salary/Compensations
- $50,000 – $58,000
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding Career Development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Employee discount on home and auto insurance (where applicable)
About the Company
- At Aviva Canada, we put people first, our employees, our customers, and our communities.
- We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported.
- We’re not just about insurance; we’re about making a real difference by protecting what matters most.
Equal Opportunity
- Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.