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About the Role
Blackstone seeks an experienced client services professional to manage and coordinate operational teams in San Francisco, serving as the primary point of contact for employee and client inquiries and issues. The role focuses on delivering exceptional workplace experience through engagement, proactive communication, and high-touch service.
Responsibilities
- Lead Workplace Experience operations for the San Francisco and LA offices, including reception, hospitality, pantries, conference rooms, office services, catering, internal events, and facilities management.
- Oversee the planning, coordination, scheduling, and execution of meetings, events, and visitor services.
- Manage day-to-day office operations through regular walkthroughs, inventory management, quality control, and oversight of maintenance, repairs, cleanliness, and food and beverage areas.
- Build, document, and continuously improve standard operating procedures, service standards, and workplace processes.
- Develop and maintain strong relationships with internal stakeholders, clients, vendors, building management, and service providers.
- Partner with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance, and Procurement teams to support workplace projects.
- Manage Workplace Experience budgets, including expense tracking, financial reporting, and annual planning support.
Requirements
- 5+ years of experience in workplace operations, hospitality, food & beverage, reception services, or related corporate services environments.
- Exceptional customer service and interpersonal skills.
- Strong organizational, multitasking, and problem-solving abilities.
- Proactive, resourceful, and results-oriented self-starter.
- Excellent written and verbal communication skills in both Japanese and English.
- High level of professionalism, professional integrity, and executive presence.
- Advanced proficiency in Microsoft Office Suite, particularly Excel.
- Familiarity with workplace and corporate services systems such as EMS, IWMS tools, Concur, Adobe, BOX, document management platforms, and floorplan viewing software preferred.
- Familiarity with workplace health and safety practices preferred.
- Blackstone will consider for employment qualified applicants with arrest and conviction records, consistent with the San Francisco Fair Chance Ordinance.
Skills
- Customer service
- Interpersonal skills
- Relationship building
- Organizational skills
- Multitasking
- Problem-solving
- Attention to detail
- Communication (Japanese and English)
- Professionalism
- Microsoft Office Suite (Excel)
- Workplace and corporate services systems (EMS, IWMS tools, Concur, Adobe, BOX, document management platforms, floorplan viewing software)
- Workplace health and safety practices
Location
- San Francisco, CA
Work Type
- Full-time
- Onsite
- Monday - Friday
Experience Level
- 5+ years
Salary/Compensations
- $83,000 - $135,000
Benefits
- Comprehensive health benefits (medical, dental, vision, FSA)
- Paid time off
- Life insurance
- 401(k) plan
- Discretionary bonuses
- Equity and other incentive compensation (for certain employees)
About the Company
- Blackstone is the world’s largest alternative asset manager.
- Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests.
- Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds.
- The Global Corporate Services (GCS) team at Blackstone services all global offices and lines of businesses across the firm.
- The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments.
Equal Opportunity
- Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws.
- This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.
- All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.