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About the Role
We are seeking a strategic executive responsible for translating global vision into local success while protecting brand equity. The Head of Buying & Merchandising will lead and develop our team, driving business growth in alignment with our financial and brand objectives. As an ambassador for our studio’s vision, you will ensure our collections are represented across a diverse boutique network, leveraging your expertise to creatively solve challenges and deliver exceptional results. You will oversee all fashion categories throughout the CA region, developing and implementing the product and sales strategy, collaborating across multiple functions, and playing an integral role in delivering our brand’s promise.
Responsibilities
- Develop, deliver, and implement product strategy aligned with global brand values and local growth objectives, ensuring boutique-specific adaptation and balanced assortments.
- Define and execute the merchandising strategy across the markets, ensuring product assortment reflects the brand’s vision, while protecting client experience and maximizing commercial performance.
- Support Finance and Fashion Director with sales forecasting and strategic planning.
- Define and manage the open-to-buy budget in collaboration with financial partners.
- Ensure stock KPIs are met across the business to achieve sales targets and maximise sales opportunities.
- Oversee all reporting and analysis related to product and sales performance.
- Collaborate with Boutique Directors and local teams to adapt product strategies to market needs, ensuring the right product mix, stock allocation, and consistent brand messaging per boutique.
- Lead and align cross-functional initiatives with Retail, Training, and Visual Merchandising to maximise product opportunities and support local launches and events.
- Build, coach, and develop a high-performing team, continually professional skills to drive efficiency, clarity, and innovative thinking.
- Represent merchandising needs in operational and IT projects, driving efficiencies and improved tools and processes across the business.
- Maintain a strong awareness of competitor positioning and market trends, sharing insights to inform product and sales strategies.
- Gain a deep understanding of business and market needs, providing feedback to regional partners and participating in business review meetings.
- Manage critical paths and project plans to ensure alignment, timely execution, and clear team responsibilities.
Requirements
- 8 to 10 years of merchandising or buying experience within luxury fashion retail.
- Significant experience participating in global buying sessions.
- Experience working with international headquarters and cross-cultural teams.
- Extensive experience across all Merchandising activities.
- Passionate about product and brand.
- Highly collaborative, adaptable, and proactive.
- Strong sense of ownership and accountability.
- An inclusive and open-minded leader.
- Inspiring presence, able to energise teams and drive creative transitions.
Skills
- Merchandising
- Buying
- Sales Strategy
- Merchandising Strategy
- Sales Forecasting
- Strategic Planning
- Budget Management
- Stock KPI Management
- Product Performance Analysis
- Market Trend Analysis
- Team Leadership
- Coaching
- Cross-functional Collaboration
- Project Management
Location
- Toronto Head Office, Canada
Work Type
- Full-time
- Permanent
Experience Level
- 8-10 years
Salary/Compensations
- 165k-172kCAD annually + bonus
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Option to add family members to insurance
- Strong company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR (volunteering) days
- Day off for birthday
- Robust global parental leave policy
- Employee Assistance Program (EAP) with 24/7 access to counseling, legal support, wellness services, and financial guidance
- Mentorship programs
- Learning opportunities
- Career advancement opportunities
About the Company
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe thesiniz of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Equal Opportunity
- CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.