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About the Role
The Houseperson provides support to guest room attendants and maintains par quantities of textiles, amenities, and cleaning supplies in designated areas. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.
Responsibilities
- Stock central storage facility, work centers, and guest room attendant's carts with appropriate quantities of supplies.
- Conduct inventories as appropriate.
- Collect and inventory dirty linens removed from guest rooms and transport to designated area for delivery to laundry vendor.
- Receive and inventory cleaned linens from vendor.
- Maintain cleanliness in common/public areas of the hotel and assist with heavy cleaning in guest rooms as needed.
- Deliver special request items (pillows, refrigerators, roll-away beds, etc.) to guest rooms as needed.
- Operate floor-cleaning equipment such as carpet scrubbers and vacuums.
- Visually inspect and perform routine service maintenance on light cleaning equipment.
- Assist other departmental personnel as needed.
- Promote a positive public/employee relation at all times.
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
- Understand and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
- Hours are determined by a 24-hour schedule.
Requirements
- Must be 18 years of age or older upon employment.
- High school diploma or equivalent preferred.
- Previous stock room and/or commercial cleaning experience or related experience preferred.
- Must possess basic mathematical skills necessary for conducting inventories and counting linens.
- Must possess excellent communication skills.
- Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Must have the ability to deal effectively and interact well with customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Position requires standing and walking 100% of the time.
- Requires bending, lifting, and carrying supplies up to twenty-five (25) pounds 80% of the time.
- With assistance, required to push or pull carts and/or furniture weighing several hundred pounds.
- Adequate manual dexterity to operate office equipment.
- Must be able to effectively understand and communicate to candidates and employees.
- Must be able to stand, walk, and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Communication skills
- Customer service
- Operating floor-cleaning equipment
- Information security awareness
Location
- Seneca Resorts & Casinos
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $16.00 per hour
- Compensation is negotiable based on experience and education.
About the Company
- Great teams make the #Best8Hours of your day.
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.