Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Helpdesk Desktop Support Analyst role.
Rezi rewrites your resume against Cerity Partners's job description. Free.
Tailor your resume to this Helpdesk Desktop Support Analyst role.
Rezi rewrites your resume against Cerity Partners's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Helpdesk Desktop Support Analyst posting at Cerity Partners — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Helpdesk Desktop Support Analyst posting at Cerity Partners — free, in seconds.
About the Role
We are seeking an IT Support Analyst to join our Shared Services Technology team. This role involves resolving user support issues, assisting with technology platforms, and contributing to various IT projects within a leading financial services firm.
Responsibilities
- Work with internal and external resources to resolve user support issues.
- Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
- Onboard new employees across a variety of different platforms.
- Monitor and manage colleague technical issues through Fresh Service ticket system.
- Monitor and manage IT assets across the enterprise across each asset’s life cycle.
- Work with teams to get the most out of the Cerity Partners technology platform.
- Assist in a variety of special projects such as M&A integration, phone system conversion, and conference room setup.
Requirements
- High school diploma required; bachelor’s degree preferred.
- 3-5+ years of experience in user-facing tier 1 desktop support.
- Ability to work independently with a team spread across the United States.
- Experience working with users of diverse technical skillsets.
- Ability to take action on support requests professionally, using problem-solving skills for resolution and communicating effectively.
- Ability to continuously grow and learn new tools/platforms as projects require.
- Team player with a growth mindset, welcoming feedback for continuous improvement.
- Comfortable with occasional travel.
- Applicants must be authorized to work for any employer in the U.S.
Skills
- Windows 10/11
- Office365
- VOIP
- Computer setup and usage
- Fresh Service ticket system
- IT asset management
- M&A integration
- Phone system conversion
- Conference room setup
Location
- United States
Work Type
- Onsite
- Hybrid
Experience Level
- 3-5+ years
Education Level
- High school diploma
- Bachelor's degree
Salary/Compensations
- $80,000-$90,000
Benefits
- Health, dental, and vision insurance from day 1
- 401(k) savings and investment plan options with 4% match
- Flexible PTO policy
- Parental Leave
- Financial assistance for advanced education and professional designations
- Opportunity to give back time to local communities
- Commuter benefits
About the Company
- Cerity Partners is a leading financial services firm where people drive success by working together to deliver exceptional service to clients.
- Cerity Partners is committed to providing an environment where all individuals can be their authentic selves.
- Cerity Partners is dedicated to building an inclusive and diverse workforce.
Equal Opportunity
- We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues.
- We will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
- Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to careers@ceritypartners.com.