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About the Role
As a Guest Service Associate, you will interact directly with Owners and guests, process arrivals and departures, and provide resort information while delivering a personalized vacation experience.
Responsibilities
- Follow company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of employees.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
Requirements
- Strong attention to detail while multi-tasking.
- Value a cooperative, team-oriented environment.
- Professional and pleasant personality.
Skills
- Customer service
- Personalize interactions
- Attention to detail
- Multi-tasking
- Team-oriented communication
Work Type
- Full-time
Benefits
- Uniform laundering
- Stipend for work shoes
- Discounted meals
- Complimentary soft drinks
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Monthly cell phone stipend
About the Company
- Marriott Vacations Worldwide is dedicated to the well-being of its associates.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.