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About the Role
Mobile Associates (MA) are brand ambassadors who bring the T-Mobile brand to life by building excitement around products and services. This learning role prepares associates for the Mobile Expert position by developing skills and proficiencies through proactive learning and training.
Responsibilities
- Serve and sell to customers, providing a world-class customer experience and building loyalty.
- Assist customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
- Provide personalized solutions beyond basic device and service plans, including accessories and IoT devices.
- Approach service and sales needs with composure, integrity, and compassion.
- Utilize digital tools to demonstrate network coverage and the benefits of T-Mobile plans and services.
- Complete training on T-Mobile's in-store experience, new skills, processes, systems, and reference resources.
- Maximize time on shift by seeking information about wireless and technology innovations between customers.
- Establish relationships and partner with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
- Identify and handoff small business leads.
- Support team initiatives and foster an inclusive environment.
Requirements
- High School Diploma/GED required.
- 6 months of customer service and/or sales experience, retail environment preferred.
- Passionate customer advocate with the desire to be yourself when connecting and having fun.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions.
- Effective at balancing customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Customer service
- Sales
- Technology demonstration
- Relationship building
- Problem-solving
- Communication
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High School Diploma/GED
Salary/Compensations
- Hourly Base Pay: $21.50
- Plus $5.00 per hour training pay for the first 90 days.
- Annualized incentive target of $18,000/year for Mobile Expert role (after promotion).
- Guaranteed to earn $20/hour inclusive of base pay and incentives.
- Eligible for Annual Stock Grant.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package.
- The company offers multiple wealth-building opportunities including stock grants, employee stock purchase plan, and 401(k).
- T-Mobile provides access to free, year-round money coaches.
- The company culture emphasizes growth and career development, viewing the career path as a 'jungle gym of possibilities'.
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- Employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon protected factors is not tolerated.
- Reasonable accommodation is available for individuals with disabilities during the application or interview process.